Dashboard loses connection in a browser

Forum|Forum|10 years ago
June 2, 2015
2 replies
2813 views

I am logged in to the Performance Advisor Dashboard on PTC's site. Whenever I leave the browser alone for a short period of time it loses connection. For instance: If I select to show one of the users it opens in another tab. Then if I get called away, or just get on another task temporarily, and come back then I see this in the user list.

This happens in both IE9 and Chrome 42.

I can do a refresh. Sometimes the info comes back and sometimes it doesn't. Most of the time in IE the screen goes gray on a refresh. Then I have to close that tab and reopen it after a fresh of the previous tab. Most of the time in IE I have to close all the tabs and open the Dashboard again to start all over. Chrome seems to work better but it still loses connection.

In Chrome I will also get this error.

Any idea why this happens or if it can be fixed?

Performance Advisor

S

STEVEG

Author

21-Topaz I

I guess nobody knows.

D

DanielC.Nowitz

1-Visitor

Hi Steve,

Sorry about my late reply, I was researching the situation a bit. This issue, where you see the red triangle when the browser goes idle, is know to our developers. They are working on a solution to the problem, and i will be sure to publish an article tracking the defect. Once the article is ready, I will post a link on this thread.

For now, i believe the workaround is to refresh the browser as you noted,

- Dan