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11-Garnet
Nov 5, 2026 4:34 PM UTC
Question

Draft causes Creo to freeze

Describe the Problem

I was working on a part and decided to click on a draft and select a hinge while the value of the draft was still at 0.0 degrees. All the tabs and windows of Creo 13.4.1.0 are frozen. The task manager shows me that Creo is still using between 20-30% of CPU and 4GB of memory. I have waited more than 30mins and it remains in this position.

What is the recommended course of action, whenever this situation is reached? Is there anyway to ‘escape’ out of it or the only option is to end task and lose the work between saves? Also Creo never gets ‘frozen’ by having a white hue on the window. it appears completely normal and lets me move the mouse and use the computer otherwise normally.

It only doesn’t let me interact with anything inside of CREO. This has happened to me a few times on Creo 7 and Creo 10. I am disappointed that it continues to happen in Creo 13. I wish there was an option to apologize to Creo and just ‘escape’ esc out of this giving me a second option at life to save and upload.

Also the part I have made isn’t anything complex. It is just a bunch of solid extrudes, sweeps and revolves put together.


Are you using a work around?
Save and upload as many times as humanly possible.

What is the use case for your organization?
The idea will be to hit escape and immediately have creo ignore whatever was last requested. In this case, I want to exit the draft feature without applying anything.

What impact does this problem currently have on your organization?
Repeated work.

2 replies

tbraxton
22-Sapphire II
Nov 6, 2026 5:37 PM UTC

This reads as a functional issue that would warrant opening a call with technical support, not a product idea. If you are able to reproduce this issue, then you should open a support call to have PTC investigate the possible cause.

Assuming you have a support contract with PTC and an account, you can use this link to create a case.

Support Assistant

 

You also could upload your model(s) in a new thread in the modeling forum and request others to test the conditions under which you are seeing the problem. It could be something unique to your hardware or Windows environment that is problematic.

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Catalina
Community Moderator
Nov 9, 2026 12:34 PM UTC

Hello ​@Shumayal 

 

Please note that as per the feedback above, I have now moved your post to the Creo+ and Creo Parametric System Administration dissucion board.

 

Best regards,

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Catalina | PTC Community Moderator