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vu182921-Visitor
1-Visitor
February 11, 2017
Question

Embedded browser not working

  • February 11, 2017
  • 3 replies
  • 5238 views

Hi, I opened creo parametric M110 this morning and can't seem to get the embedded browser and Windchill to work. I can connect to Windchill and open parts, just not through the browser. In fact, the browser window is there but stays on on a blank white page. So "workspace" and  "windchill cabinets" buttons don't work and neither does manually typing in any web url. I have tried switching between ie and chrome in config, nothing seems to work though.

Thanks

3 replies

S
23-Emerald III
StephenW23-Emerald III
23-Emerald III
February 11, 2017

You likely need to clear the browser cache.  We have a bat file, but it's specific to our install.

It looks like this:

for /D %%I in ("%appdata%\ptc\.ptcm1912\ptc-browser\cache\*") do rmdir /s/q "%%I"

del /q %appdata%\ptc\.ptcm1912\ptc-browser\cache\*

In my case, it deletes everything out from under the C:\Users\WilliamsS\AppData\Roaming\PTC\.ptcm1912\ptc-browser\Cache

    B
    BrianToussaint19-Tanzanite
    19-Tanzanite
    March 3, 2017

    Should I be concerned if I cannot find the cache location?

    S
    23-Emerald III
    StephenW23-Emerald III
    23-Emerald III
    March 3, 2017

    It's possible it is set up somewhere completely different. It can be moved (via some magic I don't understand)

    Lack of CASH is always a concern but lack of cache, I'm not sure about.

    L
    llie17-Peridot
    17-Peridot
    February 13, 2017

    Stephen is correct. You need to clear cache at least once a month if not weekly. This is our cache cleaning .bat file

    javaws -Xclearcache

    RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8

    RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 1

    RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 2

    RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 4351

    W
    wbottis14-Alexandrite
    14-Alexandrite
    March 28, 2025

    Hello,

    If you right-click the home button in the embedded browser > server management > Cache Tab > click the 'Clear' button, is this supposed to be able to clear the cache? I tried this and it did not appear to work.

    D
    dschenken1-Visitor
    1-Visitor
    February 13, 2017

    I'll go along that clearing the cache will work, though I've also had good luck just deleting the cookies.

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