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5-Regular Member
February 24, 2023
Question

Error connecting Creo Parametric 9 to Windchill 10

  • February 24, 2023
  • 2 replies
  • 839 views

I am using Creo Parametric Release 9.0 and Datecode9.0.3.0

From Creo Parametric 9 ,When registering a Windchill 10 server in Server Management , when clicking on Check button error pop us: Fatal Error . A trackback has been .....
The error in the trackback log is :


Here are the errors that I faced
-------------------------------------------------
The trace creation timestamp is: Fri Feb 24 12:13:44 23
The executable build timestamp is: Thu Dec 22 05:09:19 22
The datecode is: 2022414
The pro machine type is: x86e_win64
The process ID is: 22076
The traceback type is : CRASH
The logger exit status is: 00003
The Trail is: trail.txt.74
The release is: 9.0
The product version is: 9.0.3.0
The product title is: Creo Parametric
-------------------------------------------------
Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 12700.

Main Thread 12700
=====================
0x00007FFBDD651404 NULL (NULL:0) (ucrtbase:0x00007FFBDD640000) ( 0x1, 0xbb983360, 0x0, 0xe3dae898 )
0x00007FFBDD651394 NULL (NULL:0) (ucrtbase:0x00007FFBDD640000) ( 0xe3dae6c0, 0xe3dae780, 0xe3dae738, 0x0 )
0x00007FFAF2537E62 NULL (NULL:0) (prowt:0x00007FFAF03E0000) ( 0xbeb66410, 0xe3dae8a8, 0xe3dae920, 0xcc557ac8 )
0x00007FF7D959D3D8 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xe3dae920, 0xcc557ac8, 0xe3daea40, 0xcbeda098 )
0x00007FF7D959D2AE NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x0, 0x0, 0xe3dae940, 0xe3dae9e0 )
0x00007FF7E000589A NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xe3daea40, 0xe3daea20, 0x0, 0xcc033d38 )
0x00007FF7E000FB4E NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xc494cf60, 0x0, 0xc494ce60, 0x0 )
0x00007FF7E000ED20 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x0, 0xcc557948, 0x0, 0xaf3659f0 )
0x00007FFB33899B2C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x10a9a8, 0x4, 0x0, 0x0 )
0x00007FFB3389E47C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x2f, 0x0, 0x0, 0xffffffff )
0x00007FF7DFE619C7 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x1, 0xffffffff, 0xe3daeca0, 0xe56066e0 )
0x00007FF7DFE5AFC4 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xd9902bc0, 0xd9902b81, 0x0, 0x0 )
0x00007FFB78E1B7FB NULL (NULL:0) (coretools_sh:0x00007FFB78DD0000) ( 0xe9936990, 0xe3daee50, 0xa7587d70, 0x1 )
0x00007FF7DFE61776 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb8372118, 0x0, 0xa7587d70, 0xcc254d08 )
0x00007FFBA7568A56 NULL (NULL:0) (libdui_sh:0x00007FFBA7560000) ( 0x70a99b, 0x0, 0xcc254d08, 0x0 )
0x00007FFBA7567900 NULL (NULL:0) (libdui_sh:0x00007FFBA7560000) ( 0x10, 0x0, 0x80000001, 0x0 )
0x00007FFB337202EF NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x10, 0xe3daefa0, 0x339b8928, 0x339b8cb0 )
0x00007FFB78E1B7FB NULL (NULL:0) (coretools_sh:0x00007FFB78DD0000) ( 0x0, 0xe3daf0c9, 0x0, 0xe5842710 )
0x00007FFB33729FEB NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x0, 0x0, 0xe3daf0c9, 0x0 )
0x00007FF7E0015777 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xcc5578d8, 0x0, 0x4, 0x14 )
0x00007FF7E000EC7B NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x3, 0xa958, 0x0, 0xb )
0x00007FFB33899B2C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xa958, 0x4, 0x0, 0x0 )
0x00007FFB3389E47C NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0x0, 0x0, 0x0, 0xffffffff )
0x00007FF7DFE619C7 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x1, 0xffffffff, 0xe3daf3c0, 0xe56066e0 )
0x00007FF7DFE5AFC4 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x130b7982, 0x1ce19183, 0x2271d4d3, 0x2ec80928 )
0x00007FFB78E1B7FB NULL (NULL:0) (coretools_sh:0x00007FFB78DD0000) ( 0xe5018250, 0x33a778a0, 0x3, 0x52b27efe )
0x00007FF7DFE61776 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x33a778a0, 0x0, 0x0, 0x3f )
0x00007FF7D9912676 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb1778f28, 0x3, 0x0, 0x0 )
0x00007FF7D9810D33 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb1778f28, 0x0, 0x33a778a0, 0x3 )
0x00007FF7E19EA2E5 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x1, 0x5a9b6a4, 0x42eb18f0, 0x43b2a504 )
0x00007FF7E19EA594 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0xb1778f28, 0xe19ea310, 0xaf0c4860, 0xe3daf8f0 )
0x00007FFB3393A2CC NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xb1778f28, 0xe19ea310, 0xe3daf8f0, 0x0 )
0x00007FFB3393B35F NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xe19ea310, 0x0, 0x0, 0x0 )
0x00007FFB3372FBFD NULL (NULL:0) (libui_sh:0x00007FFB33710000) ( 0xa, 0x3, 0xb1778f28, 0x0 )
0x00007FF7E19E76F2 NULL (NULL:0) (xtop:0x00007FF7D8AE0000) ( 0x0, 0x0, 0x0, 0x0 )
0x00007FFBDEBB7614 NULL (NULL:0) (KERNEL32:0x00007FFBDEBA0000) ( 0x0, 0x0, 0x0, 0x0 )

2 replies

23-Emerald III
February 24, 2023

You've mistakenly sent this to the community instead of tech support. The community is generally not able to help with traceback errors.

Make sure you select "open a support case"

 

StephenW_0-1677260652006.png

 

23-Emerald III
February 24, 2023

Creo 9 is not supported with Windchill 10!

Creo 9 Requires Windchill 12.0.2.5 and higher or Windchill 12.1.1.0 or higher.

 

See the information in the linked PTC document.

Creo Data Management Compatibility Roadmap | PTC

 

Even a support case will not help as the combination of Creo with Windchill is not supported.