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WilliamLamb1-Visitor
1-Visitor
June 5, 2015
Question

Error given after installation of Creo 2.0 M160

  • June 5, 2015
  • 1 reply
  • 1586 views

After installing Creo 2.0 M160 (M150 was flawless) the error prod_dcu.exe has stopped working, I seem to have cured it by doing a custom install and deselecting the option to use PTC diagnostics on each application. The installer still installs the PTC diagnostics.

Here is the XML from the event log

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2015-06-05T14:09:50.000000000Z" />

<EventRecordID>69799</EventRecordID>

<Channel>Application</Channel>

<Computer>MCADDELL36.dl.ac.uk</Computer>

<Security />

</System>

- <EventData>

<Data>prod_dcu.exe</Data>

<Data>0.0.0.0</Data>

<Data>5549d25c</Data>

<Data>prod_dcu.exe</Data>

<Data>0.0.0.0</Data>

<Data>5549d25c</Data>

<Data>40000015</Data>

<Data>0000000000aa4d45</Data>

<Data>2d80</Data>

<Data>01d09f99490f9832</Data>

<Data>E:\opt\ptc\Creo 2.0\Common Files\M160\x86e_win64\obj\prod_dcu.exe</Data>

<Data>E:\opt\ptc\Creo 2.0\Common Files\M160\x86e_win64\obj\prod_dcu.exe</Data>

<Data>875a2898-0b8c-11e5-877e-f8b156d816eb</Data>

</EventData>

</Event>

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
June 5, 2015

Bill,

PTC Diagnostic Tools item is always installed during installation of Creo 2.0 M150+. If you use commercial Creo license, you can uninstall PTC Diagnostic Tools when Creo installation is finished. Simply go to Programs and Features and uninstall it.

Note: I don't know the purpose of prod_dcu.exe ...

Martin Hanak

W
WilliamLamb1-VisitorAuthor
1-Visitor
June 5, 2015

Hi Martin,

It is still installed, I just told the installer not to use the diagnostic facility using the customize function, that seems to have stopped it popping up.

prod_dcu.exe reports the following when it is run in a cmd tool

usage: pdod_dcu product [ -flag ]... -element elemValue ...

here is the offending message that shows up when you start creo parametric, pressing Close the program dismisses the box, its just annoying more than anything else

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