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LR_146661813-Newcomer
3-Newcomer
Oct 13, 2026 10:21 AM UTC
Question

Error with license when installing Creo

I recently deleted Creo after having several problem codes (-9) and thereafter (-1) which came out of the blue. I tried following recommended steps, but after these didn’t work, I deleted Creo and every file related. When trying to download again, everything goes smooth until I try to install my university license, where it simply says “ERROR” under the license. I am now just a bit lost, and can’t find any solutions to the problem.

1 reply

Catalina
CatalinaCommunity Manager
Community Moderator
Oct 16, 2026 12:50 PM UTC

Hi ​@LR_14666181 
 
Thank you for your question.  
 
Your post has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help. 
 
Also, feel free to add any additional information you think might be relevant. It sometimes helps to have screenshots to better understand what you are trying to do. 

Thanks, 

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Catalina | PTC Community Moderator
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