Start using Performance Advisor and take advantage of Support Recommendations by configuring eSupport! Take advantage by equipping your administrators and super-users with the tools they need to maximize end-user productivity.
Glad you liked the video. Your email subscription should start coming within 24-48 hours at the selected time. You will see a section in the email called 'Recommendations', which will contain a high level overview of your New recommendations, displaying ID, Type, Article Title, Details (including a brief impact assessment)