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cdiaz-212-Amethyst
12-Amethyst
December 11, 2017
Solved

help with personal use wildfire 4.0 installation

  • December 11, 2017
  • 1 reply
  • 7208 views

i purchased a personal use seat of wildfire 4.0, recently my machine crashed, i was able to salvage the HD and all my files. i built a new machine and wanted to reinstall my persinal use wildfire 4.0 seat, i was able to find the old ptcsetup from my download from the original purchase and it seems to run thru but i run into a error that says "PTCsetup is unable to complete the installation since it is unable to find the particular datecode required. please contact PTC techsupport hotline for assistance. MED-60694-CD-360"

 

any help with this would be greatly appreciated.

 

Carlos Diaz

803.334.8674

Best answer by tlockwood

Hello! We are sorry you are experiencing difficulty. As discussed,  I will continue to assist you via private message and work towards a resolution.

 

Thanks.

1 reply

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BenLoosli23-Emerald III
23-Emerald III
December 11, 2017

You will need to obtain a new license file from PTC. Usually these are tied to the MAC address of your NIC, so every computer has a unique number. Do you still have the Wildfire 4 m360 CD's as that is what it is looking for.

C
cdiaz-212-AmethystAuthor
12-Amethyst
December 11, 2017

my original install was a download, there were no cd's involved.

 

so trying to use my original download ptcsetup is pointless then?

 

they sent me a new link to download but when i tried it my internet dropped the connection and then i tried a second time it said there had been too many attemps and blocked it again. after this is when i found my original download and gave that a try and thats when i got that datecode error.

 

thanks for the reply

 

Carlos

B
BenLoosli23-Emerald III
23-Emerald III
December 11, 2017

Your download may have been a zip file. Unzip the file and then try the setup again.

 

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