Skip to main content
W
wgerber-21-Visitor
1-Visitor
August 24, 2015
Question

How to re-install/move my Creo 3.0 Student software to another PC

  • August 24, 2015
  • 1 reply
  • 2161 views

My laptop does not have a sufficient graphics card, so I upgraded to a refurbished Workstation (Dell T3500) with NVIDIA Quadro 2000 graphics card.  I submitted a Support Request last week, but with no feedback yet from PTC.  Am I able to move/re-install my Creo 3.0 Student software from my laptop to my PC on my own or do I need help from PTC?  If from PTC, does anyone know how long I should expect to have to wait on them?  Thanks, Wes.


This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
August 24, 2015

Wes,

to be able to run Creo on new PC, you need to get new license file. Did you send MAC address of network card mounted in the PC to PTC ?

Did you use one of the following support "channels" ?

Email you request to -

-OR-

enter your request on http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

Martin Hanak

W
wgerber-21-VisitorAuthor
1-Visitor
August 24, 2015

Martin,

You:     "Did you send MAC address of network card mounted in the PC to PTC?"

Me:     No.  How/Why would I even know to do that and/or how to find that information?  You would think this question's been asked enough that PTC would put an FAQ on their Academic Support web-site with said Instructions.

Yes, my request was to the Academic Support.

Wes

Dale_Rosema
Dale_Rosema23-Emerald III
23-Emerald III
August 24, 2015

Forgive us Wes Gerber‌. We see a lot off question each semester that are posted on the forum for academic and educational licenses. Martin was the helper bringing information, not a PTC employee. I hope his information helps you.

Terms & ConditionsAccessibility statement