How to see all users

If you're knew on Performance Advisor for Creo, take a look at this article https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS208928

Hi Peter, and thank you Marco,

Yes, the FAQ is a great place to start. To ensure all users are connected and sending data, ensure they have Diagnostic Data collection enabled via the PTC Installer. If they have it enabled, check the folder content in AppData\Local\PTC\QualityAgent to ensure you see 3 folders, and content in SentFiles.

If you suspect a technical problem, we can help. Either via this group or via a Technical Support Case.

Thanks!,

- Dan

Thanks Marco and Dan for your answers 🙂

We have Creo/Windchill installed on a server and from what I could read  about preparing Performance Advisor to Work I have done following:

In Account Management - Account Privileges - "Performance Advisor for PTC Creo" has been ticked

in config.sub following path has been set: quality_agent_path O:\\servername\PTC\DiagnosticTools\x86e_win64\obj\qualityagent.exe

I have checked on my PC and on a client, that AppData\Local\PTC\QualityAgent contains the 3 folders.

And I still only se data from my own PC, so apparrently I'm still missing something....

Thanks,

Peter