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rkirbyshire1-Visitor
1-Visitor
Feb 27, 2015 2:47 AM UTC
Question

I downloaded Creo3 for our school. I ran the setup program on my license server (windows 2012 server). The license file was accepted (available) but the rest of the license server setup did not seem to occur? How can I tell if it is running? When I i

I downloaded Creo3 for our school. I ran the setup program on my license server (windows 2012 server). The license file was accepted (available) but the rest of the license server setup did not seem to occur? How can I tell if it is running? When I installed the client software it could not reach my license as I don't think it is running. Can you help please?

7 replies

dschenken2-Explorer
2-Explorer
Feb 27, 2015 4:45 AM UTC

Start Task Manager on the license server and look in the Services tab to see if the license server is running.

What step of installation of the license server completed successfully?

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MartinHanak24-Ruby III
24-Ruby III
Feb 27, 2015 6:38 AM UTC

Ross,

  • default installation directory of license manager is C:\Program Files\PTC\FLEXnet Admin License Server
  • license manager UI is accessible via Start > Programs > PTC > Licensing > FLEXnet Admin Web Interface
  • license manager default username/password is admin
  • license manager has assigned system service lmadmin_ptc
  • license manager has assigned two running processes - lmadmin.exe, ptc_d.exe

You can check the above to verify license manager installation.

Martin Hanak

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MartinHanak24-Ruby III
24-Ruby III
Feb 27, 2015 9:30 AM UTC

Communication between client and server can be blocked by Windows Firewall.

  • TEST: turn off Windows Firewall on server temporarily and try to run Creo from client machine
  • turn on Windows Firewall, define Inbound rule which enable communication for lmadmin.exe, ptc_d.exe executebles

Martin Hanak

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rkirbyshire1-VisitorAuthor
1-Visitor
Mar 11, 2015 6:04 AM UTC
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