Skip to main content
MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
July 31, 2018
Solved

I have not received any recommendations for months

It's been months since I received the last recommendation from PTC support (as you can see from the attached images).

 

For example, in 2017 I received a total of 30 recommendations for my three Windchill servers (Production, Test and Development), while in 2018 I received only 1 recommendation.

 

For Creo I received 4 recommendations last year (sessions data sent were for Creo 2.0) and none in 2018 (from this month we switched to Creo 4.0).

 

Has any other user noticed the same thing?

 

There is some PTC product manager @wsaad or @SteveShaw that can comment what I just wrote?

 

Thanks

 

WNC_reco.PNG

 

 

Creo_reco.PNG

Jean-ChristopheAnswer
14-Alexandrite
November 16, 2018

Marco and all,

 

I posted some information about the recommendations in this other thread.

 

I hope this helps.

 

--JC

View in thread

7 replies

DomenicLaritz
DomenicLaritz17-Peridot
17-Peridot
August 2, 2018

Hi Marco,

 

I confirm the behaviour, you've described.

This year we had three recommendations in March and two recommendations in June: So only five recommendations in 2018.

Also in 2017 we only received seven recommendations.

Additionally you should know, that we only use the Creo Performance Advisor.

 

Regards, Domenic

Translate
MarcoTosin
MarcoTosin21-Topaz IIAuthor
21-Topaz II
August 2, 2018

Hi Domenic,

which version of Creo are you using?

Translate
Marco
DomenicLaritz
DomenicLaritz17-Peridot
17-Peridot
August 2, 2018

Currently we're using Creo4 M040.

Translate
MarcoTosin
MarcoTosin21-Topaz IIAuthor
21-Topaz II
September 14, 2018
Another six weeks without recommendations!
Translate
Marco
Jean-Christophe14-AlexandriteAnswer
14-Alexandrite
November 16, 2018

Marco and all,

 

I posted some information about the recommendations in this other thread.

 

I hope this helps.

 

--JC

Translate
MarcoTosin
MarcoTosin21-Topaz IIAuthor
21-Topaz II
May 23, 2019

After a long while (about two years) a couple of days ago I received a new recommendation for Creo.

Translate
Marco
cgorni16-Pearl
16-Pearl
June 3, 2019

Thanks a lot Marco for sharing this update with us. It’s good to hear you could benefit from new Creo recommendations.

 

In fact, we did complete the project indicated by Jean-Christophe in his previous replies. It drastically improved our infrastructure and ability to process daily all the tracebacks we receive from our customers. After a few weeks the accumulated backlog was eliminated in April.

 

Using this data, we run regular proactive investigations on the problems representing the most crash occurrences or impacting the highest number of customers. Despite not having steps to reproduce most of these issues, Creo R&D has quite a high success rate applying fixes for them. That said, the grouping of these different tracebacks into single IDs allows for some discrepancies. Therefore, we manually review these traceback IDs before deciding to enable them for recommendations. We’re looking at ways to improve the grouping so we can enable more recommendations.

 

Thanks again for your contribution providing the data, logs, and reporting problems.

Translate
    Terms & ConditionsAccessibility statement