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MarcoTosin
21-Topaz I
MarcoTosin21-Topaz I
21-Topaz I
July 31, 2018
Solved

I have not received any recommendations for months

  • July 31, 2018
  • 3 replies
  • 5806 views

It's been months since I received the last recommendation from PTC support (as you can see from the attached images).

 

For example, in 2017 I received a total of 30 recommendations for my three Windchill servers (Production, Test and Development), while in 2018 I received only 1 recommendation.

 

For Creo I received 4 recommendations last year (sessions data sent were for Creo 2.0) and none in 2018 (from this month we switched to Creo 4.0).

 

Has any other user noticed the same thing?

 

There is some PTC product manager @wsaad or @SteveShaw that can comment what I just wrote?

 

Thanks

 

WNC_reco.PNG

 

 

Creo_reco.PNG

Best answer by Jean-Christophe

Marco and all,

 

I posted some information about the recommendations in this other thread.

 

I hope this helps.

 

--JC

3 replies

DomenicLaritz
DomenicLaritz17-Peridot
17-Peridot
August 2, 2018

Hi Marco,

 

I confirm the behaviour, you've described.

This year we had three recommendations in March and two recommendations in June: So only five recommendations in 2018.

Also in 2017 we only received seven recommendations.

Additionally you should know, that we only use the Creo Performance Advisor.

 

Regards, Domenic

MarcoTosin
21-Topaz I
MarcoTosin21-Topaz IAuthor
21-Topaz I
August 2, 2018

Hi Domenic,

which version of Creo are you using?

Marco
DomenicLaritz
DomenicLaritz17-Peridot
17-Peridot
August 2, 2018

Currently we're using Creo4 M040.

MarcoTosin
21-Topaz I
MarcoTosin21-Topaz IAuthor
21-Topaz I
September 14, 2018
Another six weeks without recommendations!
Marco
J
Jean-Christophe14-AlexandriteAnswer
14-Alexandrite
November 16, 2018

Marco and all,

 

I posted some information about the recommendations in this other thread.

 

I hope this helps.

 

--JC

MarcoTosin
21-Topaz I
MarcoTosin21-Topaz IAuthor
21-Topaz I
May 23, 2019

After a long while (about two years) a couple of days ago I received a new recommendation for Creo.

Marco
C
cgorni16-Pearl
16-Pearl
June 3, 2019

Thanks a lot Marco for sharing this update with us. It’s good to hear you could benefit from new Creo recommendations.

 

In fact, we did complete the project indicated by Jean-Christophe in his previous replies. It drastically improved our infrastructure and ability to process daily all the tracebacks we receive from our customers. After a few weeks the accumulated backlog was eliminated in April.

 

Using this data, we run regular proactive investigations on the problems representing the most crash occurrences or impacting the highest number of customers. Despite not having steps to reproduce most of these issues, Creo R&D has quite a high success rate applying fixes for them. That said, the grouping of these different tracebacks into single IDs allows for some discrepancies. Therefore, we manually review these traceback IDs before deciding to enable them for recommendations. We’re looking at ways to improve the grouping so we can enable more recommendations.

 

Thanks again for your contribution providing the data, logs, and reporting problems.

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