I purchased PROE/Creo for student Wildfire 5.0 in 2014 but can't re-install it.

Additional information I also like to note I purchased the extended download service.

To clarify I bought a new computer and I uninstalled the software from my old one. I assumed since I payed extra I would be able to reinstall the software to my new computer but that was not the case. May someone explain how to resolve this issue.

This is the error I get. Also if this can't get resolved is there a chance I can get refunded a portion of my expense. Since I am unable to fully use my software for the given time in the licence.