Installer need a PTC account

Question

We have an issue during the installation on ONE computer.
I've proceed to 10 install for our company, but on ONE computer, the installer resquest a PTC username+pw.
This account is needed during the step "License Identification".
Most of time, when I put the licence file, the status is "Available", but here the status is "Autenticate" and ask a PTC account.
We never had to create account for any standard user, so I don't understand why Creo is asking me that.
How can I skip this Account request ? Why Creo has ask me that on this single computer ?

Note : this is a reconfiguration. User previously get the licence, but we had use the wrong HostID, and he lost connection. We had now check the HostID with the PTC tool, and I've regenerate the text licence file.

Pier_8wd · Accepted Answer

Martin,Many thanks for your help and your patience ! Finally, I've asked PTC to take a remote control on the computer.Ok, origin of the issue is a confusion about Host ID provide by the netbook+docking (both have network card).But even with that information, and with the right HostID, we fail to reconfigure the FlexNetServer (Simulate module need it, even on local installation).So PTC solution was to :uninstall/reinstall the FlexNetServercheck/modify the network card priority in the registry (see CS26634)reconfigure full Creo installationSo from my view, this is more a reinstall than a repair, but anyway, now it works !

MartinHanak · Answer

Hi,I guess that you launched wrong installer.For Commercial installations you can launch setup.exe.There are two other installers ... setup-schools.exe and setup-trial.exe.

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