Is it possible to download old PTC software during Sustained Support? Unable to find old datecodes of expired PTC products on Software Download web page. Is it possible to download installation files for products which are expired and no longer part of Standard Support policy?

Assistance can be requested from the Support Desk to get access to an old datecode.Notes:In Case Logger > Please Select Release field you need to enter the actual release you have support for as you cannot open cases for old versions.Enter the needed datecode in the Description field.See article CS32438 - Is it possible to download installation files for products which are expired and no longer part of Standard Support policy

H

hhiller

17-Peridot

Solved

Is it possible to download old PTC software during Sustained Support?

Forum|Forum|5 months ago
October 15, 2025
1 reply
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Is it possible to download old PTC software during Sustained Support?
Unable to find old datecodes of expired PTC products on Software Download web page.
Is it possible to download installation files for products which are expired and no longer part of Standard Support policy?

Best answer by hhiller

Assistance can be requested from the Support Desk to get access to an old datecode.
Notes:
- In Case Logger > Please Select Release field you need to enter the actual release you have support for as you cannot open cases for old versions.
- Enter the needed datecode in the Description field.
See article CS32438 - Is it possible to download installation files for products which are expired and no longer part of Standard Support policy

H

hhiller

AuthorAnswer

17-Peridot

Assistance can be requested from the Support Desk to get access to an old datecode.
Notes:
- In Case Logger > Please Select Release field you need to enter the actual release you have support for as you cannot open cases for old versions.
- Enter the needed datecode in the Description field.
See article CS32438 - Is it possible to download installation files for products which are expired and no longer part of Standard Support policy

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