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M
MO_107657444-Participant
4-Participant
February 5, 2024
Solved

Issues Using Creo 10.0 Student Edition

  • February 5, 2024
  • 2 replies
  • 4013 views

I am having an issue accessing Creo 10.0. I had Creo 9.0 but had to update due to my files upgrading from 9 to 10 on my new laptop, so my old laptop running 9.0 could no longer open these files. I attempted downloading creo 10.0 using my schools access, however I am running into an error I do not understand, a screenshot is provided below.

MO_10765744_0-1707166884771.png

 

Best answer by MartinHanak

Hi,

1.] uninstall PTC Quality Agent item

2.] install it using CR10_install_package\install\addon\qualityagent_64.msi

 

2 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
February 5, 2024

Did you do a clean install of Creo 10 on your laptop by removing Creo 9 first?

The Quality Agent is under the loadpoint in the Creo/Agent folder.

M
MO_107657444-ParticipantAuthor
4-Participant
February 5, 2024

Yes, At first I attempted upgrading to Creo 10.0 but that gave me a licensing error, I immediately then wiped my computer of anything Creo related and tried a fresh install and am now receiving this error.

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
February 6, 2024

Hi,

1.] uninstall PTC Quality Agent item

2.] install it using CR10_install_package\install\addon\qualityagent_64.msi

 

    M
    MO_107657444-ParticipantAuthor
    4-Participant
    February 6, 2024

    Where do I find the quality agent to uninstall it? I cannot seem to find it.

      M
      MartinHanak24-Ruby III
      24-Ruby III
      February 7, 2024
      @MO_10765744 wrote:

      Where do I find the quality agent to uninstall it? I cannot seem to find it.

      Hi,

      try skipping step 1. and do step 2., only.

      Note: You can also search your disc for  qualityagent.exe file to locate PTC Quality Agent installation.

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