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sbornberg1-Visitor
1-Visitor
July 25, 2016
Question

kaspersky deleted Creo files-Can't open it anymore!

  • July 25, 2016
  • 2 replies
  • 847 views

I have a problem with PTC Creo Parametric (Creo 2.0). While I was using Creo this morning, it suddenly broke down and a Kaspersky error message arrived me saying "Deleting files in progress" or something similar. After this message pop up another Kaspersky-message advised me to update my database. Before and after updating the database I tried to open Creo again, but up to now I haven't been able to do so.


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2 replies

S
21-Topaz I
STEVEG21-Topaz I
21-Topaz I
July 26, 2016

You will probably just have to get Creo installed again.

A
AmitDeshpande18-Opal
18-Opal
July 26, 2016

Hi Stephan,

I'm not familiar with Kaspersky error, but I would agree with Steve Galayda‌.  Uninstall and re-install Creo Parametric 2.0.  If that doesn't help, see if installing on a different machine helps; the problem machine may need to be re-imaged.

Thanks,

Amit

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