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ptc-40941481-Visitor
1-Visitor
January 31, 2022
Question

License error

  • January 31, 2022
  • 5 replies
  • 2516 views

I am using Creo Schematics Release 8.0 and Datecode8.0.0.0

We get license error  "7788@<license_server> unreachable".


5 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 31, 2022

 Hi,

 

Please provide a screenshot of the error you are experiencing.

M
MartinHanak24-Ruby III
24-Ruby III
February 1, 2022
@ptc-4094148 wrote:
I am using Creo Schematics Release 8.0 and Datecode8.0.0.0


Here are the errors that I faced
We get license error 7788@<license Server> unreachable

Hi,

ask your PTC reseller to resolve the problem.

Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
February 1, 2022

Hi @ptc-4094148 

 

There can be multiple possible reasons for this e.g.

 

- Server Machine is down

- No communication between server and client

- Firewall/Anti Virus application

- License manager application is down.. 

 

It would be worth providing more details.

 

Thanks. 

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
February 1, 2022

This is a public forum, please do not post information that could be used to hack into your system. Revealing the name of your license server does that. Format your request like this: "License error 7788@<license_server> unreachable".

 

    J
    Jaime_LeeCommunity Manager
    Community Manager
    February 2, 2022

    Thank you @BenLoosli post edited on behalf of original poster.

    Mahesh_Sharma
    Mahesh_Sharma22-Sapphire I
    22-Sapphire I
    February 9, 2022

    @ptc-4094148

     

    Did you manage to get the issue corrected?

     

    Thanks. 

    S
    sacquarone21-Topaz I
    21-Topaz I
    February 9, 2022

    Hello @ptc-4094148 

     

    If issue is not resolved yet, I encourage you to have a look at "Unreachable" status under License Summary while installing application, like Creo section of our Creo Installation troubelshooter tool.

     

    You'll see the possible root causes and probable way to resolution for this "unreachable" kind of error when attempting to access license server. We encourage you to give feedback on this tool (especially if useless in your specific contexct), because we would like to mantiain it, and propose all possible solutions to a given issue upon installation attempt of Felxnet-based PTC Products (like Creo).

     

    Regards,

     

    Serge

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