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S
sguercilena1-Visitor
1-Visitor
May 11, 2015
Question

license installation

  • May 11, 2015
  • 9 replies
  • 2969 views

hoow to install the license?

I have a lot of trouble!!!!

9 replies

MarcoTosin
MarcoTosin21-Topaz I
21-Topaz I
May 11, 2015

Stefano,

some more details and/or image could help to understand your issue and people who wants to help you.

Marco
Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
May 12, 2015

Stefano,

Could you explain this in detail?

Do you want to install License manager OR need to reconfigure existing license server with new license file.

G
gkoch2-Explorer
2-Explorer
June 3, 2015

Hello Stefano,

some people tried to help and asked for details.

If you have solved the issue, please let community know.

And if you have the time, please provide a short summary of how you resolved it - it could be helpful for others in the same situation

Thanks,

Gunter

S
sguercilena1-VisitorAuthor
1-Visitor
June 5, 2015

Hello,

this is the problem:

1 I install creo parametric without configure the license

2 from installation menu I select configure license

3 I insert my order number in "immissione licenza semplice"  and i click install license

4 I receive on my e-mail adress the lm.txt file

5 I drag the lm.txt file in

But the software doesn't recognize my license!!!

The host ID of my PC is correct in the lm file....

I think I will contact the the technical support of my city.

M
MartinHanak24-Ruby III
24-Ruby III
June 5, 2015

Stefano,

you have to drag your license file into Origine field.

license_field.png
Martin Hanak

MarcoTosin
MarcoTosin21-Topaz I
21-Topaz I
June 8, 2015

If you have an active maintenance, take a look at this article from PTC support.

https://support.ptc.com/appserver/cs/view/solution.jsp?source=subscription&n=CS77700

Marco
J
jgardner1-Visitor
1-Visitor
June 16, 2015

Tried following these directions and got an system error that an MSVCR110.dll is missing  and should reinstall program - D/L'd the file from the interweb and extracted everything as before.  Same results

Double checked and the MSVCFR110.dll file is sitting in the install directory.  Should it be placed somewhere specific?

J
jgardner1-Visitor
1-Visitor
June 16, 2015

I'm having similar issues - Run the setup.exe as an administrator, retrieve the file (lm_123xyz.txt) via email and drag n drop to the source box.  It keeps coming back with a status as unreachable.

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