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sguercilena1-Visitor
1-Visitor
May 11, 2015 11:45 AM UTC
Question

license installation

hoow to install the license?

I have a lot of trouble!!!!

9 replies

MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
May 11, 2015 12:56 PM UTC

Stefano,

some more details and/or image could help to understand your issue and people who wants to help you.

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Marco
Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
May 12, 2015 8:07 PM UTC

Stefano,

Could you explain this in detail?

Do you want to install License manager OR need to reconfigure existing license server with new license file.

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gkoch2-Explorer
2-Explorer
Jun 3, 2015 3:20 PM UTC

Hello Stefano,

some people tried to help and asked for details.

If you have solved the issue, please let community know.

And if you have the time, please provide a short summary of how you resolved it - it could be helpful for others in the same situation

Thanks,

Gunter

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sguercilena1-VisitorAuthor
1-Visitor
Jun 5, 2015 8:04 AM UTC

Hello,

this is the problem:

1 I install creo parametric without configure the license

2 from installation menu I select configure license

3 I insert my order number in "immissione licenza semplice"  and i click install license

4 I receive on my e-mail adress the lm.txt file

5 I drag the lm.txt file in

But the software doesn't recognize my license!!!

The host ID of my PC is correct in the lm file....

I think I will contact the the technical support of my city.

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MartinHanak24-Ruby III
24-Ruby III
Jun 5, 2015 4:35 PM UTC

Stefano,

you have to drag your license file into Origine field.

license_field.png
Martin Hanak

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MarcoTosin
MarcoTosin21-Topaz II
21-Topaz II
Jun 8, 2015 7:38 AM UTC

If you have an active maintenance, take a look at this article from PTC support.

https://support.ptc.com/appserver/cs/view/solution.jsp?source=subscription&n=CS77700

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Marco
jgardner1-Visitor
1-Visitor
Jun 16, 2015 7:02 PM UTC

Tried following these directions and got an system error that an MSVCR110.dll is missing  and should reinstall program - D/L'd the file from the interweb and extracted everything as before.  Same results

Double checked and the MSVCFR110.dll file is sitting in the install directory.  Should it be placed somewhere specific?

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jgardner1-Visitor
1-Visitor
Jun 16, 2015 6:56 PM UTC

I'm having similar issues - Run the setup.exe as an administrator, retrieve the file (lm_123xyz.txt) via email and drag n drop to the source box.  It keeps coming back with a status as unreachable.

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