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cjones_1347281-Visitor
1-Visitor
August 21, 2020
Solved

License issue: Foundation visualization

  • August 21, 2020
  • 1 reply
  • 13333 views

Good day,

our server that has flexnet on it recently crashed.

We' have reestablished it but then Creo no longer worked.   One thing I thought might be the issue is that the newly restored server has a new MAC address.  it did turn out that that was the case, so I went online and requested our licenses to be switched over to the new address.  


we then updated the license on flexnet, however, when I try to run Creo on my local machine, I get this error:

 
 

image_2020_08_21T11_18_53_697Z.png

  
an issue related to foundation visualization. I'm honestly not quite sure what that is for. Seems to be related to windchill?  

We've tried everything and just can't get it to work (including reinstalling flexnet).  

Any support you can provide would be greatly appreciated.

thanks!

Best answer by MartinHanak
@cjones_134728 wrote:

Thanks for the feedback.

 

When I remove it from the .dat file, i get this message when i start Creo:

 

cjones_0-1598353015896.png

 

in the psf file, there is only one line where PROE_FoundationVis mentioned:

ENV=CREOPMA_FEATURE_NAME=PROE_FoundationVis ()

when i comment it out (//), I get this:

cjones_1-1598353183823.png


We haven't changed anything, so I'm not sure why we're having this problem.  we just restored the server reinstalled flexnet.  we've never used windchill.


Thanks



 

Hi,

replace ENV=CREOPMA_FEATURE_NAME=PROE_FoundationVis () line

with ENV=CREOPMA_FEATURE_NAME=PROE_EssentialsI PROE_EssentialsII () line.

 

Note:

Check "old" license file ... maybe PROE_FoundationVis has 34.0 version assigned instead of 31.0.

1 reply

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
August 21, 2020

What version of Creo are you trying to run?  This license file appears to be for Creo 3.0.

 

https://www.ptc.com/en/support/article/CS23512

 

https://www.ptc.com/en/support/creo-admin-troubleshooter/error-code/error-21?&art_lang=en&posno=1&q=license%20file%20does%20not%20support%20this%20version&source=search&type=promoted

 

C
cjones_1347281-VisitorAuthor
1-Visitor
August 21, 2020

Hi, 

yes we're using 3.0 (M030).

 

Andreas

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
August 21, 2020

Oh, I missed it the first time I looked at the picture.  The 'PROE_FoundationVis' line is for Wildfire 5.0.  You either need to update that license or remove it from Creo's configuration.

 

TomU_0-1598020417489.png

 

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