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RayTronic1-Visitor
1-Visitor
November 13, 2017
Solved

License request failed for feature (Creo 3.0)

  • November 13, 2017
  • 1 reply
  • 11092 views

After installing a new router at the office, we (floating license for 2 workplaces) get "License request failed for feature/Cannot read license file data from license server system" warning when we start Creo 3.0 (M030).
Our IT guy says, new router is configured like the old one. (But I don't think so.)
Don't I have to open a port on the new router for Creo?

 

Suggestions are greatly appreciated.


Ray

Best answer by RayTronic

Thanks for answering.

Creo is running now. After reading your e-mail our IT guy restarted the serive "lmadmin.exe" on the license server and that seemed to be solution.

Ray

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
November 13, 2017

Hi,

 

1.] Log in to license server, find FLEXnet installation and run ptcstatus.bat from bin subdirectory. Command output will tell you whether license manager is running and licenses are available.

 

2.] Check whether firewall is ON on license server. If it is ON then temporarily turn it OFF and test Creo starting in your machine. In case of success you have to define firewall rules enabling communication between Creo application and license manager. You have to enable inbound communication for lmadmin.exe, lmgrd.exe and ptc_d.exe on license server.

 

3.] Please provide details about new router.

    R
    RayTronic1-VisitorAuthor
    1-Visitor
    November 14, 2017

    Thanks for answering.
    I tried everything you suggested.

    1) Output is as follows:
    Displaying status for license file: 7788@SERVER42
    Warning (-61): Cannot read license file data from license server system.
    Server name: SERVER42
    License path: 7788@SERVER42
    FLEXnet Licensing error:-61,48

    2) I turned firewall off but Creo still didn't start.

    3) Router is a "FRITZ!Box 7560".

    Ray Tronic

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