Skip to main content
K
kpappas1-Visitor
1-Visitor
May 17, 2016
Question

License Request Failure Despite Entering Code

  • May 17, 2016
  • 2 replies
  • 1231 views

Still getting "license request failed for feature" after entering product code. Anyone have any ideas of how to get my license code to sync with the software?

2 replies

V
VladimirN24-Ruby III
24-Ruby III
May 18, 2016

Hi Kevin,

Please submit your request in "Academic Support Request" form: Academic Case Logger

M
MartinHanak24-Ruby III
24-Ruby III
May 18, 2016

Hi,

"license request failed for feature" probably means that Creo startup command is not properly configured. Please attach screenshot of error message dialog box.

Info & Questions:

  • product code is entered during Creo installation, user has to login to PTC and installer receives license file from PTC
  • license file is located in C:\ProgramData\PTC\Licensing directory
  • what is the name of your license file located in C:\ProgramData\PTC\Licensing directory ?
  • please open license file in Notepad and show me lines beginning with INCREMENT keyword ... I can check these lines and give you some advice

MH

M
MartinHanak24-Ruby III
24-Ruby III
May 18, 2016

Also tell us what Creo version did you install.

Terms & ConditionsAccessibility statement