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kpappas1-Visitor
1-Visitor
May 17, 2016
Question

License Request Failure Despite Entering Code

Still getting "license request failed for feature" after entering product code. Anyone have any ideas of how to get my license code to sync with the software?

3 replies

VladimirN24-Ruby IV
24-Ruby IV
May 18, 2016

Hi Kevin,

Please submit your request in "Academic Support Request" form: Academic Case Logger

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MartinHanak24-Ruby III
24-Ruby III
May 18, 2016

Hi,

"license request failed for feature" probably means that Creo startup command is not properly configured. Please attach screenshot of error message dialog box.

Info & Questions:

  • product code is entered during Creo installation, user has to login to PTC and installer receives license file from PTC
  • license file is located in C:\ProgramData\PTC\Licensing directory
  • what is the name of your license file located in C:\ProgramData\PTC\Licensing directory ?
  • please open license file in Notepad and show me lines beginning with INCREMENT keyword ... I can check these lines and give you some advice

MH

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MartinHanak24-Ruby III
24-Ruby III
May 18, 2016

Also tell us what Creo version did you install.

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