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23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
October 3, 2023
Solved

License Retrieval

  • October 3, 2023
  • 5 replies
  • 5382 views

Has anyone tried to retrieve a new license file this week?

We purchased some additional licenses and I added them to our server yesterday but I have not received the new license files. Usually I get a new license file in about an hour.

I also requested a detailed license report about 4 hours ago and it has also not shown up in my mailbox.

I did get an email about a case I opened, so ptc.com is not a blocked domain.

 

Best answer by BenLoosli

I found the files!

PTC has changed the sender address for license files so they got caught in a Rule that sent certain emails to a sub-folder in Outlook.

5 replies

M
MartinHanak24-Ruby III
24-Ruby III
October 3, 2023

Hi,

I can confirm that on 03-Oct-2023 morning (CET, Prague) there was long delivery time related to license files and CDRs.

KenFarley
KenFarley21-Topaz II
21-Topaz II
October 3, 2023

With the new month, I popped on to get our new yearly license file, yesterday, and it was pretty fast. Maybe a few minutes?

Perhaps it's a "today" thing.

J
JamesAvis14-Alexandrite
14-Alexandrite
October 9, 2023

For us, recent changes to Outlook have sent some PTC emails (NOT case related emails, oddly) to the quarantine.  If you have that, check both your "Other" inbox in outlook, and your quarantine at https://security.microsoft.com/quarantine .  I'm assuming these are standard features, so again, if you're set up similar to us, once it's in your inbox there might be a Report Message button in Outlook to report it as Not Junk which would stop it from going to quarantine.

    S
    23-Emerald III
    StephenW23-Emerald III
    23-Emerald III
    October 9, 2023

    I had this happen the other day when our spam detection provider added the PTC community IP to a suspected list. They removed it from the suspected list after a couple of days.

    B
    23-Emerald III
    BenLoosli23-Emerald IIIAuthorAnswer
    23-Emerald III
    October 9, 2023

    I found the files!

    PTC has changed the sender address for license files so they got caught in a Rule that sent certain emails to a sub-folder in Outlook.

      P
      PetrP14-Alexandrite
      14-Alexandrite
      October 11, 2023

      I am receiving emails from this forum and PTC license updates but unable to retrieve license generated for home use program.

      After trying to "Retrieve license" should be sent from do_not_reply@ptc.com but nothing received, nothing in spam folder on server.

      It used to work couple of months ago but not now.

      M
      MartinHanak24-Ruby III
      24-Ruby III
      October 11, 2023

      Hi,

       

      1.] what exactly does PTC license update mean?

       

      2.] what exactly does home use program mean?

       

      3.] how do your retrieve the license?

       

      P
      PetrP14-Alexandrite
      14-Alexandrite
      October 11, 2023

      1) License updates when subscription is renewed etc. These emails came from DO NOT REPLY <sfdcdonotreply@ptc.com> for example.

      2-3) As you know every Creo subscription may be used at home as well so you can generate license for home use (private MAC address).

      After I generate home license via "PTC/Manage License" then using a button "Retrieve license" so file "license.zip" is generated and sent to my email but it fails (even popup says it has been sent OK).

       

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