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rfaulk12-Amethyst
12-Amethyst
May 15, 2025
Solved

New PTC executable with Creo Platform Services update

  • May 15, 2025
  • 3 replies
  • 879 views

After test installing the latest Creo 9 Platform Services Update Patch and the new PTC Universal Browser Utility as documented here (Creo and WWGM CEF Patch Table | PTC), I notice a new PTC executable running with Creo Parametric when signed in to Windchill, located in the Creo Platform Services load path.  I cannot find any mention of "ptc_uiservice.exe" in the PTC Knowledge Base or the PTC Community. 

 

rfaulk_0-1747344337869.png

 

I have opened a PTC Support Case to add it to CS245546 and CS110511 with further details.

 

Does anyone have any information on this new executable? 

Best answer by rfaulk

Follow up on this:
PTC responded to my requests to update CS245546 and CS110511.  

 

CS245546 was updated with ptc_uiservice.exe added to the list of executables that should be whitelisted by antivirus or firewall.

CS110511 was not updated with any information 

 

3 replies

M
MartinHanak24-Ruby III
24-Ruby III
May 16, 2025

Hi,

I am just adding additional information sources ...

https://www.ptc.com/en/support/article/CS404101

https://support.ptc.com/help/cef/en/

A
anursinghCommunity Manager
Community Manager
May 19, 2025

Hi @rfaulk,

 

I wanted to see if you got the help you needed.

If so, please mark the appropriate reply as the Accepted Solution. It will help other members who may have the same question.
Of course, if you have more to share on your issue, please pursue the conversation. 

 

Thanks,
Anurag 

R
rfaulk12-AmethystAuthorAnswer
12-Amethyst
September 12, 2025

Follow up on this:
PTC responded to my requests to update CS245546 and CS110511.  

 

CS245546 was updated with ptc_uiservice.exe added to the list of executables that should be whitelisted by antivirus or firewall.

CS110511 was not updated with any information 

 

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