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DG_105606207-Bedrock
7-Bedrock
Feb 7, 2023 10:04 AM UTC
Solved

No access to the license server - CREO CAD Program

Hello Team

 

The license server is down and how can i restart.  approx 7 person effected in my organization.

Please help 

 

 

DG_10560620Answer
7-Bedrock
Feb 7, 2023 11:38 AM UTC

Hi Martin

I am from technical team not the user. Let me cross check with user and dc team and back to you. Thank you

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5 replies

MartinHanak24-Ruby III
24-Ruby III
Feb 7, 2023 10:55 AM UTC
@DG_10560620 wrote:

Hello Team

 

The license server is down and how can i restart.  approx 7 person effected in my organization.

Please help 

 

 

Hi,

login at license server and run ptcstatus.bat. Publish the output of this command.

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MartinHanak24-Ruby III
24-Ruby III
Feb 7, 2023 10:57 AM UTC

What operating system is installed on license server?

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DG_105606207-BedrockAuthor
7-Bedrock
Feb 7, 2023 11:23 AM UTC

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.

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MartinHanak24-Ruby III
24-Ruby III
Feb 7, 2023 11:27 AM UTC
@DG_10560620 wrote:

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.

Hi,

unfortunately I do not understand the contents of creo1.png. I need to see output of ptcstatus.bat command launched on server.

Also ... can you ping server successfully ?

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