7-Bedrock

Solved

No access to the license server - CREO CAD Program

Forum|Forum|3 years ago
February 7, 2023
2 replies
3268 views

Hello Team

The license server is down and how can i restart. approx 7 person effected in my organization.

Please help

Best answer by DG_10560620

Hi Martin

I am from technical team not the user. Let me cross check with user and dc team and back to you. Thank you

24-Ruby III

@DG_10560620 wrote:

Hello Team

The license server is down and how can i restart. approx 7 person effected in my organization.

Please help

Hi,

login at license server and run ptcstatus.bat. Publish the output of this command.

24-Ruby III

What operating system is installed on license server?

Author

7-Bedrock

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.

24-Ruby III

@DG_10560620 wrote:

Hi Martin,

Thank you for response. I have crossed check with DC cloud team and they informed there is no issue with license server.

Hi,

unfortunately I do not understand the contents of creo1.png. I need to see output of ptcstatus.bat command launched on server.

Also ... can you ping server successfully ?