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PaulHeatheringt1-Visitor
1-Visitor
October 20, 2023
Solved

Parametric 10.0.1.0 Crashing on Startup

I am using Creo Parametric Release 10.0 and Datecode10.0.0.0

Have now installed Paramatric 10.0.1.0 on 3 workstations and the program opens to the Splash screen briefly but then crashes on each one - all 3 machines have the exact same issue. Nothing in the Windows Event Logs to suggest what the problem might be. Can you help me with this ASAP please?
    MartinHanakAnswer
    24-Ruby III
    October 21, 2023
    @Sarvesh_B wrote:

    Hi @PaulHeatheringt,

     

    You can refer to the article CS398358 this might help you to resolve the issue.

    I applied solution mentioned in https://www.ptc.com/en/support/article/CS398358 and it resolved the problem.

     

    • Copy the files "_ifx_start_mdl.cfg", "ifx_options.xml", "ifx_pin_data.cfg", "ifx_screw_data.cfg" from <Creo Parametric load point>\Common Files\ifx\configuration  to C:\Users\<user name>\Documents\buw\IFX\10.0

     

    View in thread

    7 replies

    Dale_Rosema
    Dale_Rosema23-Emerald IV
    23-Emerald IV
    October 20, 2023

    Can you call your VAR (Value Added Reseller)?

    They should be able to walk you through the set-up process.

    Translate
    StephenW
    StephenW23-Emerald III
    23-Emerald III
    October 20, 2023

    Or open a tech support ticket if you aren't thru a VAR. https://www.ptc.com/en/support

     

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    BenLoosli23-Emerald III
    23-Emerald III
    October 20, 2023

    Are you a new Creo user or coming from an older version?

    Do the workstations have a PTC certified configuration? 

    Try renaming any configuration files so they don't load.

    Try setting the following in your config.pro to use the built-in graphics: graphics win_gdi

    Translate
    dnordin16-Pearl
    16-Pearl
    October 20, 2023

    Paul,

    We typically see crash on startup with new versions when the graphics card isn't OpenGL certified, is too old, the graphics drivers are old, and/or the graphics drivers are not configured properly for running Creo Parametric.

     

    As Ben suggested, try starting Creo Parametric with the config.pro option graphics win_gdi.

     

    From the PTC KB:

    • Refer to article 169272 for instructions to debug graphical issues in Creo Parametric
    • Refer to article 31905 for instructions to assess if hardware is supported for current Creo Parametric version impacted

    Regards,

     

    Dan N.

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    TomU23-Emerald IV
    23-Emerald IV
    October 20, 2023

    Is a trail file and/or traceback file generated?  If so, can you attach them here?

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    Sarvesh_B14-Alexandrite
    14-Alexandrite
    October 20, 2023

    Hi @PaulHeatheringt,

     

    You can refer to the article CS398358 this might help you to resolve the issue.

    Translate
    MartinHanak24-Ruby IIIAnswer
    24-Ruby III
    October 21, 2023
    @Sarvesh_B wrote:

    Hi @PaulHeatheringt,

     

    You can refer to the article CS398358 this might help you to resolve the issue.

    I applied solution mentioned in https://www.ptc.com/en/support/article/CS398358 and it resolved the problem.

     

    • Copy the files "_ifx_start_mdl.cfg", "ifx_options.xml", "ifx_pin_data.cfg", "ifx_screw_data.cfg" from <Creo Parametric load point>\Common Files\ifx\configuration  to C:\Users\<user name>\Documents\buw\IFX\10.0

     

    Translate
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