Pro/Engineer Wildfire 5.0 installation fails

Question

I purchased Pro/E 5.0 from Journey Ed. The installation freezes and the setup log loops looking for the file below. Please help. Also I do not have a customer or order number to upgrade my PTC account since I purchased this through Journey Ed.
Wait for download of C:\Program Files (x86)\PTC.Setup\ptcsh0\ptc42.cab
Download INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentWait for download of C:\Program Files (x86)\PTC.Setup\ptcsh0\ptc42.cab
Download INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentWait for download of C:\Program Files (x86)\PTC.Setup\ptcsh0\ptc42.cab
Download INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrentDownload INFO: DlSizeTarget == 0.0Download INFO: DlSizeTarget == DlSizeCurrent

BenLoosli · Answer

What is your OS?Wildfire 5 is not supported on Windows 10 and maybe not even Windows 7!

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