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hchevalier1-Visitor
1-Visitor
Sep 30, 2014 9:38 PM UTC
Question

Problem with creo on Lenovo PC

Hi, I have a problem with creo because I have a PC Lenovo and I have a message when I want to open PTC creo and it says that creo can’t be open on my computer.

If you could find me a solution it can be fine.

Best regards,

Hugo Chevalier.

    4 replies

    TomD.inPDX17-Peridot
    17-Peridot
    Sep 30, 2014 9:51 PM UTC

    Welcome to the forum, Hugo.

    Is this a new purchase or an existing licence? Do you have an active maintenance contract? Is this the full version or academic? What exactly is the message?

    Just trying ot understand the situation.

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    hchevalier1-VisitorAuthor
    1-Visitor
    Sep 30, 2014 10:42 PM UTC

    I have it for free for my lesson so I think it's the academic version, isn't it?

    I don't have any maintenance contract.

    the translation of the message is "this application can't run on this PC, in order to find a version for your PC, find out with the software publisher"

    Thanks for your answer.

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    TomD.inPDX17-Peridot
    17-Peridot
    Oct 1, 2014 12:41 AM UTC

    Okay. Are you using Windows 8? You need to get in touch with PTC support. It is very possible your PC is not up to the task. Creo is very particular in this regard.

    If your version is in fact academic, you can try submitting a support request (bottom of the page)...

    http://www.ptc.com/communities/academic-program/technical-support

    If you received the free copy of the trial version, you probably need to contact PTC support or the value added retailer that you received the Trial version for.

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    DHLewis13-Aquamarine
    13-Aquamarine
    Sep 30, 2014 10:33 PM UTC

    Welcome Hugo,

    Also, What are the details of the Lenovo PC. Does it have a Video Card that is supported, and is it updated to the latest version of the driver?

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