Problem with creo on Lenovo PC

Forum|Forum|11 years ago
September 30, 2014
2 replies
1713 views

Hi, I have a problem with creo because I have a PC Lenovo and I have a message when I want to open PTC creo and it says that creo can’t be open on my computer.

If you could find me a solution it can be fine.

Best regards,

Hugo Chevalier.

T

TomD.inPDX

17-Peridot

Welcome to the forum, Hugo.

Is this a new purchase or an existing licence? Do you have an active maintenance contract? Is this the full version or academic? What exactly is the message?

Just trying ot understand the situation.

H

hchevalier

Author

1-Visitor

I have it for free for my lesson so I think it's the academic version, isn't it?

I don't have any maintenance contract.

the translation of the message is "this application can't run on this PC, in order to find a version for your PC, find out with the software publisher"

Thanks for your answer.

T

TomD.inPDX

17-Peridot

Okay. Are you using Windows 8? You need to get in touch with PTC support. It is very possible your PC is not up to the task. Creo is very particular in this regard.

If your version is in fact academic, you can try submitting a support request (bottom of the page)...

http://www.ptc.com/communities/academic-program/technical-support

If you received the free copy of the trial version, you probably need to contact PTC support or the value added retailer that you received the Trial version for.

D

DHLewis