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kevinb_kad1-Visitor
1-Visitor
May 5, 2020
Solved

PTC Web Installation for Creo Illustrate stuck at "License server is being installed"

  • May 5, 2020
  • 1 reply
  • 2456 views

Hello,

 

I am trying to install Creo Illustrate taking the steps suggested as in the shipment info. I downloaded the PTC Web Installation Assisstant but it gets stuck when installing the license server (see screenshot). The license file includes SERVER and DAEMON as in the following (I replaced the real HOSTID through **, the HOSTID in the license file is correct):

 

SERVER __HOSTNAME__ PTC_HOSTID=**-**-**-**-** ****
DAEMON ptc_d __PTCD_PATH__

 

Do you have any idea what I can do to solve this?

 

 

kevinb_kad_1-1588668581287.png

 

Best answer by Mahesh_Sharma

@kevinb_kad

 

Try downloading license manager installer from below link for respective hardware and complete the installation. 

 

 

https://www.ptc.com/support/-/media/D2D9E89138CF46B1ABCF53A74ECCA8B1.pdf?sc_lang=en

1 reply

Mahesh_Sharma
Mahesh_Sharma22-Sapphire IAnswer
22-Sapphire I
May 5, 2020

@kevinb_kad

 

Try downloading license manager installer from below link for respective hardware and complete the installation. 

 

 

https://www.ptc.com/support/-/media/D2D9E89138CF46B1ABCF53A74ECCA8B1.pdf?sc_lang=en

    K
    kevinb_kad1-VisitorAuthor
    1-Visitor
    May 5, 2020

    Hi @Mahesh_Sharma ,

     

    thank you very much, it worked with the correct version of the license manager!

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