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Consti3-Newcomer
3-Newcomer
August 31, 2020
Solved

reinstalling of Flexnet LM not working for Creo 3

  • August 31, 2020
  • 2 replies
  • 28738 views

Hi,

Creo 3 licensing became unreliable with windows 10 and now completely stopped working. That means I can not use the software anymore. My reseller suggested me to reinstall the flexnet. The deinstalling went fine using the config tool but trying to install it again makes the tool get stuck at the "installing license server" state.

Any idea how I can get my expensive tool back to work?

Thanks,

Consti

    Best answer by MartinHanak
    @Consti wrote:

    Hi,

    Creo 3 licensing became unreliable with windows 10 and now completely stopped working. That means I can not use the software anymore. My reseller suggested me to reinstall the flexnet. The deinstalling went fine using the config tool but trying to install it again makes the tool get stuck at the "installing license server" state.

    Any idea how I can get my expensive tool back to work?

    Thanks,

    Consti

    Hi,

    my suggestion ... install the latest FLEXnet using standalone installer. You can download it using http://download.ptc.com/download2/products/FLEXnet/flexnetadmin64_11.16.2.1.zip  link

    2 replies

    L
    LukaszMazur16-Pearl
    16-Pearl
    September 1, 2020

    My guess is that when uninstalling Flexnet, Windows service has not been removed and now installer tries to update existing installation instead of performing a new one, because it "sees" the service in the registry.

    Try to delete Flexnet service (usually lmadmin_ptc) and restart installer, usually it helped.

    To delete lmadmin_ptc service, you can run command prompt as an administrator and use command

    sc delete lmadmin_ptc

    Of course, first check if the Flexnet service exists and if that's the correct name.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    September 1, 2020

    Just another comment ...

    I cannot guess what FLEXnet version is available on your Creo 3.0 installation media. It could be 10.8. If this is true, then the service is called FLEXlm server for PTC.

    M
    MartinHanak24-Ruby IIIAnswer
    24-Ruby III
    September 1, 2020
    @Consti wrote:

    Hi,

    Creo 3 licensing became unreliable with windows 10 and now completely stopped working. That means I can not use the software anymore. My reseller suggested me to reinstall the flexnet. The deinstalling went fine using the config tool but trying to install it again makes the tool get stuck at the "installing license server" state.

    Any idea how I can get my expensive tool back to work?

    Thanks,

    Consti

    Hi,

    my suggestion ... install the latest FLEXnet using standalone installer. You can download it using http://download.ptc.com/download2/products/FLEXnet/flexnetadmin64_11.16.2.1.zip  link

    M
    MartinHanak24-Ruby III
    24-Ruby III
    September 1, 2020

    ... and do not forget to install MS Visual C++ 2013 Redistributable Package (both 32-bit and 64-bit).

    You can download it using https://support.microsoft.com/en-us/help/4032938/update-for-visual-c-2013-redistributable-package link.

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