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Dale_Rosema
23-Emerald III
Dale_Rosema23-Emerald III
23-Emerald III
September 9, 2014
Solved

Screen freezes periodically on random drawing in session since server crash

  • September 9, 2014
  • 3 replies
  • 4084 views

I work on two idenpendant computer systems at the same desk. About 4 weeks we had a server crash. Since then I have one of the systems were the screen will freeze on one of several drawings that are open. It is sporadic and annoying. I zoom in/out, pan, or anything and nothing happens. Other drawings/models that are open in the session will not have this issue. If I save the drawing, close and reopen, it is gone, but if I am working on my other system for a period of time and come back to this system, another drawing may have decided to freeze.

Does anyone have any idea as to why this may be happening on this one system and what may have triggered it (since the server crash?).

Thanks, Dale


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Best answer by Dale_Rosema

After further investigation, the video card installed in the computer when purchase (before I got to the company) is not a PTC supported card. We installed the latest drivers for the card and for now the problem has gone away. Not sure why this started after the server crashed, but I am going to call this solved for now.

3 replies

T
TomD.inPDX17-Peridot
17-Peridot
September 9, 2014

The only server interaction I can think of directly is license validation. Where are your trail files written to; local?

Dale_Rosema
23-Emerald III
Dale_Rosema23-Emerald IIIAuthor
23-Emerald III
September 10, 2014

What are the extensions for trail files?

I found a new thing out by experimenting. When a model is "frozen" and I cannot zoom, pan, rotate or edit dimensions, if I "edit definition" on a feature, it forces it to go to a different screen and then it is no longer frozen.

I showed this yesterday afternoon to our outside IT guy. We was befuddled.

Thanks, Dale

T
TomD.inPDX17-Peridot
17-Peridot
September 10, 2014

Befuddling IT peeps is not difficult.

In my old 2000i installation, drawing would freeze on a regular basis. And if you got to far ahead of it by stacking up commands, it would crash hard when it woke up again. Never resolved it. I just figured it was the nature of the beast.

I always attributed it to the graphics driver... at the time it was a simple, approved FireGL card. Have you tried turning off the dual monitor and seeing if the problem still persists?

D
DHLewis13-Aquamarine
13-Aquamarine
September 10, 2014

Dale,

When you said the server crashed, are you referring to the license server, or are you referring to an Intralink/PDMLink Server?

If it is an Intralink/PDMLink Environment, you proabably need to clear your local Cache after you have uploaded all your local work.

If not a Windchill Environment, then you might want to look at the health of the Hard Disk.

Dale_Rosema
23-Emerald III
Dale_Rosema23-Emerald IIIAuthor
23-Emerald III
September 11, 2014

It was a network server that had a hard crash - no computer for over a week - hard to do cad.

No windchill (wind burn - right Frank S. ) here. Just lonely ole me on two separate computers at one desk.

Health of the Hard drive? The individual computers hard drive?

Dale_Rosema
23-Emerald III
Dale_Rosema23-Emerald IIIAuthorAnswer
23-Emerald III
September 23, 2014

After further investigation, the video card installed in the computer when purchase (before I got to the company) is not a PTC supported card. We installed the latest drivers for the card and for now the problem has gone away. Not sure why this started after the server crashed, but I am going to call this solved for now.

T
TomD.inPDX17-Peridot
17-Peridot
September 23, 2014

Glad you got it working again, Dale. I know how frustrating that can be.

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