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STEVEG21-Topaz I
21-Topaz I
July 29, 2015
Question

Stopped sending info

  • July 29, 2015
  • 30 replies
  • 9631 views

Has anyone else had their information stopped being sent to PTC's site?  The last date entries the site shows is from July 10.

 

I reinstalled M150 on an extra computer yesterday so I am waiting to see if will automatically send later today.

 

It might just be a coincidence that our IT department took the network down the evening of the 10th for maintenance and "upgrades".

    30 replies

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    MarcoTosin
    MarcoTosin21-Topaz I
    21-Topaz I
    October 12, 2015

    Steve,

    I found another reason behind stopped sending info.

    We have two major categories of Creo users.

    Some who have internet access, while others don't have it.

    To send data to PTC for the second group we created a rule on the firewall based on IP address of PA site.

    Around mid-september PTC changed IP address and then data for this group of users were no more sent (I noticed this behavior this morning).

    After changing IP address data was sent again.

    I know rule could be based on domain name and not on IP address, but for some strange reason our firewall doesn't accept (only for PA site) this rule.

    Marco
    S
    STEVEG21-Topaz IAuthor
    21-Topaz I
    October 14, 2015

    Interesting.  I wonder why PTC would change IP addresses.

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