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A
AJ_TROGLIO14-Alexandrite
14-Alexandrite
May 24, 2023
Solved

Temp downgrade of Windchill license to Intralink

  • May 24, 2023
  • 2 replies
  • 1825 views

We are currently on Creo 4 and Windchill (Intralink) 8.  If I do a ptcstatus.bat I see 15 Intralink 8 licenses available.  Unfortunately, we need about 25 until we get ourselves upgraded to Creo 8 or 10 and Windchill 12 later this year. 

 

We have purchased numerous licenses of Windchill 12 but they're just sitting there, waiting for implementation.  It would be great if we could temporarily transfer those to Intralink 8 licenses for a short period of time.

 

Is there something we could do now w/ PTC or are we stuck until we upgrade?

 

Thanks..

 

Best answer by BenLoosli

You have asked this question in the Community. While we like to help users, when it comes to licensing, the Community can do nothing except tell you to contact PTC directly. You can open a ticket with the license management group from the pTC eSupport page under the Manager Licenses selection.

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
May 25, 2023

Hi,

please discuss your situation with PTC.

B
23-Emerald III
BenLoosli23-Emerald IIIAnswer
23-Emerald III
May 25, 2023

You have asked this question in the Community. While we like to help users, when it comes to licensing, the Community can do nothing except tell you to contact PTC directly. You can open a ticket with the license management group from the pTC eSupport page under the Manager Licenses selection.

A
AJ_TROGLIO14-AlexandriteAuthor
14-Alexandrite
May 25, 2023

Ben

Most questions logged with PTC gets directed to here for help since we are on Creo 4 and that is no longer supported.  I was interested what others may have done in this situation.  I'll have our admin take up the case w/ PTC and see if they will respond.

 

Thanks.

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
May 25, 2023

AJ,

At LiveWorx last week, I mentioned this issue to the Community team that there needs to be some filtering of the pass off from the results you get from Dylan to either the Community or opening a support ticket. All licensing questions should be support tickets and not come to the Community.

 

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