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rkumar-81-Visitor
1-Visitor
Feb 5, 2016 5:50 PM UTC
Solved

To change my Reseller?

Hi,

Can I change my reseller who has not supporting me?. If yes what is the procedure to change my reseller to purchase the new license & to Pay the AMC.

Totally unhappy with my existing reseller.......

TomD.inPDXAnswer
17-Peridot
Feb 6, 2016 1:38 AM UTC

Yes you can.  Not sure if there are specific territories, but if you have more than 1 reseller that can serve your area, go end get quotes and negotiate your best deal.

I will be doing this before March.  I think my VAR has been overcharging me and PTC will not confirm, so I will be out bidding my maintenance next go-around.

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7 replies

TomD.inPDX17-PeridotAnswer
17-Peridot
Feb 6, 2016 1:38 AM UTC

Yes you can.  Not sure if there are specific territories, but if you have more than 1 reseller that can serve your area, go end get quotes and negotiate your best deal.

I will be doing this before March.  I think my VAR has been overcharging me and PTC will not confirm, so I will be out bidding my maintenance next go-around.

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rkumar-81-VisitorAuthor
1-Visitor
Feb 6, 2016 2:14 AM UTC

HI Antonius,

Great... Thanks for your Guideline. Yes I have the option of 10+ resellers in my region (India).

But the PTC AMC Manager is forcing me to go with existing reseller only, how can I handle this...

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rohit_rajan15-Moonstone
15-Moonstone
Feb 6, 2016 7:27 AM UTC

Ramesh no one can force you.You may call me on 9765559346.My name is Rohit Rajan.I am located in pune.Will try to help you.

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rohit_rajan15-Moonstone
15-Moonstone
Feb 6, 2016 7:04 AM UTC

Hi Ramesh,are you in India?may be i can help you.

your location please?

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    VladimirN24-Ruby IV
    24-Ruby IV
    Feb 8, 2016 12:33 PM UTC

    You can find PTC's software reseller in your region here: Find a Software Reseller - PTC

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    rkumar-81-VisitorAuthor
    1-Visitor
    Feb 8, 2016 11:14 PM UTC

    Hi, had touch with couple of VAR and are ready to support if I pay the AMC. But PTC License team in India is restricting me to choose my VAR and limiting me to go with existing VAR. How to tackle this? Any escalation possible...

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    rohit_rajan15-Moonstone
    15-Moonstone
    Feb 9, 2016 7:54 AM UTC

    strange man..i gave you my number and name and asked you to call me so that i can help you..but you did not even respond to me here.

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