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H
himungan6-Contributor
6-Contributor
October 23, 2023
Question

Traceback error when exporting as .pvz

  • October 23, 2023
  • 2 replies
  • 1832 views

I have a problem about exporting my model into .pvz file. However when i attempt to export, they got an error that generates traceback.log file.

You can see some attempts that i tried;

- Updating graphic card driver
- Assigning a parameter which enable_opengl_fbo no




2 replies

A
achirila5-Regular Member
5-Regular Member
October 23, 2023
Hi @himungan,
Our Support Assistant should not have suggested to publish your question related to Traceback on the Community. It is likely to be a technical glitch that we need to fix on our end. We will open a case for you.
I hope that this experience will not discourage you from future participation in the Community.
H
himungan6-ContributorAuthor
6-Contributor
October 24, 2023

Hello,

 

Did you open the case? It is critical issue for us.

 

Thank you

S
23-Emerald III
StephenW23-Emerald III
23-Emerald III
October 24, 2023

Community moderators don't open tech support cases. 

You need go to https://www.ptc.com/en/support and create a tech support case

OR

If you are thru a VAR, you will need to contact them for tech support.

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
October 23, 2023

How are you trying to export a model to a .pvz file? Those files are ProductViewZipped files and usually generated by Creo View Adaptors now.

H
himungan6-ContributorAuthor
6-Contributor
October 24, 2023

File --> Save As -- > Save a copy --> Creo View (.pvz)

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