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jhaston-31-Visitor
1-Visitor
June 4, 2017
Question

UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update - Solution...

  • June 4, 2017
  • 7 replies
  • 11924 views

Creo/Windows 10 - UNEXPECTED_KERNEL_MODE_TRAP following Windows 10 Creator Update...

I have suffered this issue following the update a few days ago.

Since then I updated all of my system and graphics card drivers.

These updates, on their own, have not resolved the problem.

I believe I now have a solution, associated with the embedded browser.

(temporary solution, until PTC/Microsoft do their work)

1. Reproducing the issue.

1.1) Save the config.pro file with the option

  windows_browser_type ie_browser

  or

  windows_browser_type chromium_browser

1.2) Start Creo 3.0

  On startup the embedded browser contains several tabs (e.g. PTC - Start, PARTcommunity, 3DModelSpace)

1.3) Now click on each tab to switch focus from one tab to another.

  After a few clicks the UNEXPECTED_KERNEL_MODE_TRAP occurs and causes a system failure/re-start.

2. A solution.

2.1) Save the config.pro file with the additional option

  web_browser_in_separate_window yes

2.2) Start Creo 3.0.

  On startup the browser is now in a separate window and handles user interaction without causing a system failure.

This has allowed me to get back to working in a normal, stable environment.

I hope it helps you too!

    7 replies

    I
    Inoram14-Alexandrite
    14-Alexandrite
    June 8, 2017

    Cool, good job. I'd like to see someone repeat this. Also interesting that this really doesn't have anything to do with graphics drivers as previously noted. But I guess the default for every single issue seems to be blamed on graphics.

      M
      MartinHanak24-Ruby III
      24-Ruby III
      June 8, 2017

      Hi,

      I can confirm that the solution works for CR3 M110 on my Windows 10 notebook.

      MH

        J
        jhaston-31-VisitorAuthor
        1-Visitor
        June 8, 2017

        Hi Martin, Thanks for confirming and sharing this.

        R
        rbunten1-Visitor
        1-Visitor
        June 9, 2017

        I am a student, with the academic license. I found I was able to get to my config initially by toggling the web browser to off as soon as the client opened. Parametric kept leading to blue screen before I could change, and editing the text told me I didn't have permissions. If that helps anyone.

        I
        Inoram14-Alexandrite
        14-Alexandrite
        June 9, 2017

        In general (for me at least) the easiest thing to do is drag/copy the config.pro to the desktop , edit it with Notepad, save, and then drag/copy back to the PTC directory and allow the change when prompted. You don't need to edit through Creo, as long as you know what changes you want to make.

          L
          llie17-Peridot
          17-Peridot
          June 11, 2017

          Try this as a solution.

          We have always had issues with the embedded browser trying to pull website with java, flash, and other things that Creo cannot handle until we made our own embedded browser homepage. At Raytheon we have been using a simple homepage with just links and no graphics for years due to this issue.

          Put these setting in a local config and give it a test.

          windows_browser_type            ie_browser

          web_browser_homepage         whatever_location_you_want\creo3_homepage.htm

          These turn off the embedded browser tabs.

          afx_enabled                              no

          enable_3dmodelspace_browser_tab           no

          enable_partcommunity_tab                          no

          enable_resource_browser_tab                     no

          Here is an image of our embedded browser with the links blurred out. Just simple links.

          splash page.jpg

            J
            jhaston-31-VisitorAuthor
            1-Visitor
            June 11, 2017

            Hi llie,

            That's great. I tried your solution and so far no bluescreen.

            It also appears that it could be the afx option causing the issue.

            With the afx_enabled option set to YES and the other options (enable_3dmodelspace_browser_tab, enable_partcommunity_tab, enable_resource_browser_tab) all set to NO, the bluescreen problem persists.

            J

            P
            ptc-28259631-Visitor
            1-Visitor
            July 6, 2017

            Great Job man...    It works for me.  Thinkpad Lenovo W541 loptop.   PTC CREO 3.0 M030

             

            Cheers..

             

            /gary

            K
            KDX1-Visitor
            1-Visitor
            July 12, 2017

            Hello guys!

            There is an update out from Mocrosoft itself wich fixes this error, here the link to the downlaod:

            https://www.catalog.update.microsoft.com/Search.aspx?q=KB4022716

            Tried fixing it your way, but I had a problem opening Creo Simulate, and it didnt work.
            The update above fixed everything fine.

             

            Hope I could help you guys, cheers.

            M
            MartinHanak24-Ruby III
            24-Ruby III
            July 17, 2017

            KB4022716 was replaced by KB4025342.

            M
            mgebhardt5-Regular Member
            5-Regular Member
            July 21, 2017

            FYI:

            https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS261077

            https://support.microsoft.com/en-za/help/4022973/stop-error-0x7f-and-windows-10-creators-update-crashes-when-you-use-cr

            Resolution
            • Reported to PTC R&D as SPR 6622520
              • Microsoft has provided a fix for this issue in KB4022716 (June 27, 2017)
              • To resolve this issue, install the latest Windows 10 cumulative update
                • See Microsoft's article ID: 4022973
                • Manually check the updates: Click Start > type windows update > click Check for updates > click Check for updates
                • Standalone packages can be downloaded here KB4025342 (the latest cumulative update which replaces KB4022716)
                • For more information on Windows 10 update history see here
            • Workaround
              • If possible, update to Creo 4.0 where this issue is not reproducible
              • Roll back the 1703 Creators Update Windows 10 update: How to uninstall Windows 10 Creators Update
              • Some users have avoided this issue by updating their graphics card driver or avoiding selecting folders from the common folders area (use File > Open instead)
            S
            somecreouser1-Visitor
            1-Visitor
            July 24, 2017

            I had a different problem with Creator Update. After the automatic update, I could load Creo normally. However, whenever I used the merge/inheritance feature, the whole system crashed. Updating the graphic driver (NVidia Quadro K5000) didn't help. I think there is compatibilty issue between the graphic card and the update. I was able to restore Windows to previous version (I think the option is available if the last update is < 10 days old). My Creo has so far been functioning since the downgrade.

            M
            msteffke15-Moonstone
            15-Moonstone
            March 8, 2018

            This little trick just saved me again, after upgrading a laptop to Win 10.   Thank You!

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