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ptc-4229341-Visitor
1-Visitor
December 6, 2012
Question

updating license file?

  • December 6, 2012
  • 9 replies
  • 9159 views

I am attempting to update my license file. I have received the new licenses from PTC but when I try to run the ptcsetup.bat file in the flexlm bin diectory in just hangs up on me. The horizontal blue line stops at about half way across and thats as far as it goes.

Any ideas on how to progress anyone?

thanks

Dave

9 replies

Dale_Rosema
Dale_Rosema23-Emerald IV
23-Emerald IV
December 6, 2012

Whenever I am updating license files, I usually have a PTC rep or my reseller on the phone to walk me through all the idiosyncrasies.

T
TomD.inPDX17-Peridot
17-Peridot
December 6, 2012

+1 to what Dale recommended.

If you are going through the setup (install) disks anyway, you might be able to just drag the new file into the license section of the setup. This is probably the most reliable way.

I know I have walked through this a couple times with support using the LM executable. Is this where you are hanging up?

P
ptc-4229341-VisitorAuthor
1-Visitor
December 6, 2012

I have now managed to run the programme successfully from the ProE bin directory rather than the flexlm directory.

However, when I got to the part where you have to type in your host_id in it would not configure and told me my host_id was incorrect. I ran the cpu_id programme to check it and low and behold my host_id has changed.

Further investigations suggest that the new wireless card I have fitted has caused this, maybe?

So now I have asked license support how I can get a new license with the new host_id in the text file.

Currently awaiting a reply but if the licence as emailed to me is just a text file I'm assuming I could just edit the text file accordingly. Am I correct?

T
TomD.inPDX17-Peridot
17-Peridot
December 6, 2012

Ouch.. yes, the Host_ID executable makes this error often. I ran it and it found my router rather than my computer.

If you already have the new license file, drag and drop it in the license file option if it is there.

Now the question is, when you requested the license, which CPU_ID is it tied to

Get customer support on the horn. That will be the fastest way to get this resolved.

A
aspagnolo1-Visitor
1-Visitor
December 7, 2012

After many issues with the Creo 2.0 flexnet, I decided to replace it by the flexnet installer 10.8.6 (stable release) :

Version 32 bit

Version 64 bit

Before you decide to proceed it, follow the steps :

1. Verify the Host-iD flexnet received from your computer.

In computers now you have different host-iD from different network cards. Only the Host-iD indicated from the PTC license file is the correct one and must be identified by flexnet.

if you don't know how to do ask and We will help you

2. de-install the Creo 2.0 flexnet ( from your windows de-installation tool)

3. install the flexnet 10.8.6 from the right link above

T
TomD.inPDX17-Peridot
17-Peridot
December 7, 2012

I think that is what PTC CS put on mine.

It reads: PTC License Server Release Wildfire 3.0 Datecode M120 in my Control Panel.

I was told this was the most stable version for single license seats.

You also need to make sure that your physical network card (the appropriate CPU_ID) is the 1st one listed in your Registry. The registry folder needs to be "1" and no other network card folder in the registry should start with "1..." (like "13" is bad).

P
ptc-4229341-VisitorAuthor
1-Visitor
December 11, 2012

Thanks everyone. Been a bit sick for a few days but I got back onto the problem today.

Installed the newer version of flexlm and reconfigured it and the ProE. Now everything is fine.

Dave

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