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razmosis13-Aquamarine
13-Aquamarine
July 31, 2014
Solved

Using a Remote Desktop Connection

  • July 31, 2014
  • 2 replies
  • 8136 views

I recently had help from IT to set up a remote desktop connection to my workstation. I was hoping that I could use this connection to troubleshoot manufacturing issues as they come up on 2nd and 3rd shifts. Unfortunately, Creo displays an "uncounted" license request error when I use it. I was told by IT that this may be because my workstation is set up to allow me the capability of opening multiple sessions of Creo when I am at work.

Has anyone else had any luck with this sort of situation?

Thanks

Best answer by MartinHanak

Matt,

if you can launch unlimited number of sessions using your license, then you have NODE LOCKED license. This kind of license enables user to launch Creo on single PC, only.

I am almost sure that NODE LOCKED license cannot be launched in Remote Session. You need FLOATING license for this purpose.

Martin Hanak

2 replies

M
MartinHanak24-Ruby III
24-Ruby III
July 31, 2014

Matt,

we use Teamviewer (www.teamviewer.com) to see remote desktop. It works well.

Martin Hanak

J
JasonPensack1-Visitor
1-Visitor
July 31, 2014

We use GoToMyPC and it works fine as well.

R
razmosis13-AquamarineAuthor
13-Aquamarine
July 31, 2014

Is your Creo license set up to allow you multiple sessions simultaneously at your workstation? I was told that is the problem with mine, but don't want to give up that capability. If yours is working that way, it might pay for us to look into one of those options.

Thanks

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
August 1, 2014

Matt,

if you can launch unlimited number of sessions using your license, then you have NODE LOCKED license. This kind of license enables user to launch Creo on single PC, only.

I am almost sure that NODE LOCKED license cannot be launched in Remote Session. You need FLOATING license for this purpose.

Martin Hanak

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