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JimTVancouverCa1-Visitor
1-Visitor
Oct 20, 2015 5:33 PM UTC
Question

What timezone is user data reported in? Is it in UTC? (Also known as GMT?)

Hello all,

 

So we just started using Performance Advisor, and our dashboard indicates a user was in on the weekend at 6 pm.  I asked the user and he said no, he was in around 10 am to do some personal Creo modelling for a home reno.  We are in UTC -7:00 with daylight savings at the moment.   So I'm thinking the dashboard is reporting in UTC?  It's likely documented but I seemed to have missed it. 

 

Can anyone confirm or deny my idea?

 

Thanks again.

 

- Jim

    4 replies

    MarcoTosin
    MarcoTosin21-Topaz II
    21-Topaz II
    Oct 21, 2015 10:08 AM UTC

    Jim,

    there are, in my opinion, some issue about time showed in the dashboard.

    See my comment of september 9 in this discussion Stopped sending info

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    Marco
    velico1-Visitor
    1-Visitor
    Oct 21, 2015 10:37 AM UTC

    Not exactly; see

    Article - CS216388  Session start and end date/time from Diagnostic tools does not match with the date/time shown in the Performance Advisor dashboard

    SPR - 4732230  Session start and end date/time from Diagnostic tools does not match with the date/time shown in the Performance Advisor dashboard

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    JimTVancouverCa1-VisitorAuthor
    1-Visitor
    Oct 21, 2015 3:38 PM UTC

    Hello Mariano,

    Thanks for the links.  SPR 4732230 page shows: "Error: SPR 4732230 is not customer viewable."  But the point is made, it is a known problem and being worked on.

    - Jim

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    STEVEG21-Topaz I
    21-Topaz I
    Oct 21, 2015 3:43 PM UTC

    I reported this to PTC.  The time difference is 8 hours for my users for whatever reason.

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