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CHASEONHO18-Opal
18-Opal
March 2, 2020
Question

White screen problem at 2nd on dual monitors

  • March 2, 2020
  • 1 reply
  • 27086 views

Hello,

 

In Windows 10, if you maximize Creo's window and move it to the second monitor, the screen will appear white. (CREO 4.0 M120, Creo 6.0.3.0 occurred)
This problem does not occur on all PCs.
I use the same hardware (DELL T3360), and the installation location and the config I use are the same.
The same DVI cable used for the monitor.

 

PTC has reported this problem in SPR9604897, but the Status is Closed.
The customer must switch windows through Windows + D or F11 to resolve the white display.
This is very inconvenient.

 

Please let me know if there is an appropriate action on this issue.
our attempts are reinstalling the graphics card driver, reinstalling Creo, and using graphics as the win32_gdi option.
But the result is the same.

 

Can anyone please tell me what to do.

 

Thanks,

Warm Regards,

SeonHo Cha

    1 reply

    N
    nkamal1-Visitor
    1-Visitor
    December 17, 2020

    Hello,

    I am having the same issue in the release 6.0.2.0.

    Haven't find any solution yet.

    S
    23-Emerald III
    StephenW23-Emerald III
    23-Emerald III
    December 17, 2020

    Have you tried updating your graphics card driver?

    Have you tried adding GRAPHICS WIN32_GDI to the config.pro and restarting creo?

    Video card issues cause countless problems.

      N
      nkamal1-Visitor
      1-Visitor
      January 26, 2021

      I tried but it didn't change anything. I think I have to change my monitor with the same resolution. I will update once I get it.

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