Yet another licensing issue...

Let's see if you guys are better than the PTC Support...

I put in a support request Monday morning for help moving my license.

It is now well into the afternoon of Thursday.

I receive the new license files this morning.

I go to the reconfigure.exe file and I drag the license into the field and it request to log in to PTC.

I enter what I know is valid login information and the reconfigure application issues the error:

"PTC Installation Assistant has stopped working"

And upon selecting "close program", the reconfigure dialog disappear.

Back story; I need to send my Lenovo P70 in for service.

I installed an old harddrive in a replacement Dell M6600 meaning that Creo 2 and Creo 3 are already installed.

It just needs the license updated.

THIS SHOULDN"T TAKE 4 DAYS AND COUNTING!