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A
AndrewKCommunity Manager
Community Manager
May 26, 2021
Question

Creo Elements Direct Modeling Express Licensing Issue

  • May 26, 2021
  • 7 replies
  • 16041 views

We apologize for the inconvenience. Our IT department is actively working on the Creo Elements Direct Modeling Express issue and we will let you know once the issue is resolved.

    7 replies

    G
    GB_99424423-Newcomer
    3-Newcomer
    May 27, 2021

    This problem recurs often, in the past few years it has been encountered at least every 6-8 months, why is this?

    Why doesn't PTC make it easier to activate the program, like your competitors do?

    Best regards Giorgio

      T
      23-Emerald IV
      TomU23-Emerald IV
      23-Emerald IV
      May 27, 2021

      @AndrewK,

      It's been down for almost an entire week.  That seems excessive.  Can you please follow up with I.T. and try to get an estimate on when the system will be back online?  Maybe it's time to escalate the request...

        A
        AndrewKCommunity ManagerAuthor
        Community Manager
        May 27, 2021
        Thanks for your feedback. We apologize for the downtime. IT is working to correct the issue, and we will post any updates here as soon as we have them.
        H
        HM_99490121-Visitor
        1-Visitor
        May 27, 2021

        Vielen Dank. Es funktioniert wieder.
        Beste Grüße
        Winfried

         

        Many Thanks. It works again.
        Best regards
        Winfried

        G
        GregorRožmanec10-Marble
        10-Marble
        May 27, 2021

        Hello !

        It just started working successfully for me.😊

        I wish the others a successful work.

        Best regards.

        S
        SE_98334501-Visitor
        1-Visitor
        May 28, 2021

        Hello,

        Do you have it well the Creo is working again.

        It always doesn't work for me.

        It's a shame that this bug has been around for a week.

        At least it works with the request for the manual activation key.

         

        Best regards.

        A
        AndrewKCommunity ManagerAuthor
        Community Manager
        May 31, 2021
        I have received confirmation that the issue is resolved.
        R
        RH_44750291-Visitor
        1-Visitor
        June 15, 2021

        Is this down again, none of the manual activation keys are working for me!!??

        A
        AndrewKCommunity ManagerAuthor
        Community Manager
        June 15, 2021
        I will find out and let you know.
        R
        RXIAOC6-Contributor
        6-Contributor
        June 30, 2021

        I'm getting "An error has occurred" when I request a manual activation Key.
        I've notice it this morning.

         

        B.R.

         

        Full message:

        Wed Jun 30 10:36:55 EDT 2021

        An error has occurred

        Please save the source of this page (File:Save As...) and email to webmaster@ptc.com

        Thank you for your help in resolving this matter.

        PTC Webmasters

        S
        sgorin3-Newcomer
        3-Newcomer
        October 22, 2025

        While the original thread was for v6 to 8 on windows 10, I am experiencing the same response going from v6 to v9 on windows 11.  Did not see a thread addressing that so am leaving comment here as it is the closest similar threat that I could find.

        Am currently unable to upgrade and my version no longer works as well.  Even am getting Cloudfare Error 500 when trying to launch program. Not sure what to do. Am at a complete stop. Thank you.

        A
        AndrewKCommunity ManagerAuthor
        Community Manager
        October 22, 2025

        Hi @sgorin 

        I am with the community team and not a product expert, but I found this conversation with a possible solution.

         

        Thanks to @WT_8075663 for sharing!

         

        I manage to solve this issue.

        I uninstall all my direct modeling express in my computer.
        I download the latest version 9.0 and install

        Problem solved.

         

        ***You MUST uninstall first. before installing 9.0.

         

        Let me know if you still need assistance.

          G
          GregorRožmanec10-Marble
          10-Marble
          November 1, 2025

          I reinstalled the program, but this message appears after launching it. What should I do?

          GregorRomanec_0-1762033904729.png

           

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