Bonjour, nous avons un problème ce matin avec nos licences.

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Bonjour,

nous avons un problème de licence, nous avons 5 licences et il y a une licence de disponible mais la personne ne peux pas ce logger.

Merci de nous aider.

M

MichaelChatelAnswer

5-Regular Member

Laurent's suggestions are good to check.

I find, usually, that when one gets this error message, in most cases, it's because a customer site, has their seat license configuration incorrectly configured. ex. Having a license file, with, for example, 20 seat licenses (for Workflow & Documents), and then finding out that the IM seat license domain group, actually has more than 20 users in it (so their float licenses also get consumed).

That would be worth checking.

If you open a Support case, we should be able to figure this out.