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bcrabtree1-Visitor
1-Visitor
August 19, 2015
Question

displaying dynamically updating charts

  • August 19, 2015
  • 1 reply
  • 1870 views

As part of our help desk area, we want to display current ticket information charts that update periodically to help the staff see where their (and other) tickets stand. We also want to see which are past SLA, which in SLA Jeopardy by user etc. We have the charts set and and can display them in a browser which we display on a large screen monitor in the help desk area. Each chart is open in its own tab which we cycle through using a browser add-on. The only problem is when the tab reloads (presumably reloading the chart data), it refreshes back to the user's task list. So, instead of getting a fresh chart with new data, we get the current users task list.

This seems like something that would be VERY useful in many cases and I'm betting someone else has set this up or might have a solution.

Many Thanks

    1 reply

    K
    KaelLizak16-Pearl
    16-Pearl
    August 21, 2015

    Hello Bryan,

    Unfortunately, refreshing the tab Integrity is on will cycle back to the user's post-login view.  If there was a plug-in which could re-load a pre-determined page every time, you could generate a link to the chart in question and re-load it that way, but the re-load functionality you are talking about won't work that way.

    Regards,
    Kael

    J
    JoeBartlett21-Topaz I
    21-Topaz I
    August 24, 2015

    Another possibility might be to run the report on a periodic schedule via URL. An example taken from Article 119067:

         http://MyHostname:7001/im/runchart?selection=My%20Chart

    Note that spaces and other characters need to be HTML-encoded (%20 = space)


    Each time this chart URL gets run, it opens the chart directly. As long as the page update frequency is less than the HTTP timeout, you should only need to provide login credentials the first time the chart is run after a server restart.

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