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gandriescu1-Visitor
1-Visitor
February 15, 2018
Solved

Edit in word in PTC Integrity 10,.9 using Microsoft Office 2010

  • February 15, 2018
  • 1 reply
  • 3853 views

 Hello all.

When I try to publish a word document I edited in word in PTC Integrity 10.9 I get the following message:

"MKS10001: Uncaught Exception in MKS Gateway Command"
I asked support about this and they said that it seems that edit in word is not working in Integrity 10.9.

Is there any workaround?

Thank you.

Best answer by VolkerEckardt

There isn't any reason that Edit-in-Word doesnt work with 10.9.

For sure it does.

With Support you mean your own or the one from PTC?

Please create a PTC ticket and explain your error accordingly. I am sure they can help you. 

1 reply

V
VolkerEckardt17-PeridotAnswer
17-Peridot
February 15, 2018

There isn't any reason that Edit-in-Word doesnt work with 10.9.

For sure it does.

With Support you mean your own or the one from PTC?

Please create a PTC ticket and explain your error accordingly. I am sure they can help you. 

    G
    gandriescu1-VisitorAuthor
    1-Visitor
    February 16, 2018

    Hello Volker.

     

    By PTC Support I mean the PTC Support service from PTC.  I already created a ticket (C14014111) and the feedback I got for it is " It does not work. We will add you to the RFC"

    I Will go again to PTC Support and ask again for a solution.

    In the meantime can you please confirm that it works?

    Thank you for your support and feedback.

     

    Best Regards,

    Gabriel

    S
    ssaul15-Moonstone
    15-Moonstone
    February 16, 2018

    This is exact the level of "support" that we observe nowadays.

    No solutions - just "you can create an idea" or "we add you to this RFC", but there is nothing that happens with ideas or RFCs.

    Customer oriented solutions and support really look different...

     

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