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blercher1-Visitor
1-Visitor
Feb 19, 2015 9:35 AM UTC
Solved

Edit in Word, Problems

When i use "Edit in Word" functionality, a error appeared (see attachement)

We have Integrity 10.5, MS Office 2010. I used EditInWordBaseTemplate.dotx template

Where is the mistake?

Thanks for your help,

Bernd

      pmerkleAnswer
      5-Regular Member
      Feb 24, 2015 11:42 AM UTC

      Hi Bernd,

      did you try the "Edit in Word" functionality also on another Integrity Client machine?

      It seems to me that on the machine on which the error occured MS Office 2010 has not been installed correctly.

      Did you check if an older version of MS Office is still installed on the client?

      Regards,

      Peter

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      3 replies

      pmerkle5-Regular MemberAnswer
      5-Regular Member
      Feb 24, 2015 11:42 AM UTC

      Hi Bernd,

      did you try the "Edit in Word" functionality also on another Integrity Client machine?

      It seems to me that on the machine on which the error occured MS Office 2010 has not been installed correctly.

      Did you check if an older version of MS Office is still installed on the client?

      Regards,

      Peter

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        jgorsline1-Visitor
        1-Visitor
        Feb 25, 2015 6:20 PM UTC

        Bernd,

        I can second Peter's message. I have 10.5 and Office 2010 and this combination works well for me. Do you have Office installed properly and any available service packs installed for it?
        Are you by any chance using the 64-bit version of MS Office?

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