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ppatil1-Visitor
1-Visitor
January 11, 2017
Question

Error while importing a word document into MKS

Hi PTC Team,

We are trying to import 2 word documents in non condensed format.

When we click on next button we faced the errors (attached).

Please let us know how to proceed further on this.

    5 replies

    MichaelChatel5-Regular Member
    5-Regular Member
    January 11, 2017

    Hi Prateek,

    I'd suggest opening up a Support case, to look at this, as there are a few variables that could be causing you issues, including your customer-specific files that you're trying to use, and the mapping that has been configured for them. 

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    ppatil1-VisitorAuthor
    1-Visitor
    January 13, 2017

    Hello Michael,

    Thanks for the quick response.

    It would be great if we could have a webex session, where we can show you the live demo and it can be resolved early.

    Since it is a confidential document, we cannot share any information from the document as a support case.

    Please let us know your availability.

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    MichaelChatel5-Regular Member
    5-Regular Member
    January 13, 2017

    Support will be able to do an online Webex with you, if you open a case.

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