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A
amatei13-Aquamarine
13-Aquamarine
October 19, 2018
Solved

Integrity Client 11.0 was working fine but today says "unable to establish loopback connection"

  • October 19, 2018
  • 1 reply
  • 3177 views

Hi,

 

I had already installed the Integrity Client 11.0 and it was working fine, but today I tried to oppen it and I got the following error:

"unable to establish loopback connection"

 

Please see the attached file

Best answer by awalsh

Errors will be in the <client install dir>/bin/IntegrityClient.log file. 

 

Note: You can turn on client-side debug logging by editing the <client install dir>/IntegrityClientSite.rc file - uncomment the lines which have DEBUG in them. 

1 reply

A
awalsh5-Regular Member
5-Regular Member
October 19, 2018

It sounds like the IntegrityClient is having trouble connecting to itself. 

This can happen if the firewall is blocking the application or if there's something going on with the DNS server, like localhost not being defined correctly in the hosts file. 

 

If that doesn't check out, I suggest creating a support case.

A
amatei13-AquamarineAuthor
13-Aquamarine
October 31, 2018

In what file is the Integrity Client logging errors ? I assume there is one such log file.

A
awalsh5-Regular MemberAnswer
5-Regular Member
October 31, 2018

Errors will be in the <client install dir>/bin/IntegrityClient.log file. 

 

Note: You can turn on client-side debug logging by editing the <client install dir>/IntegrityClientSite.rc file - uncomment the lines which have DEBUG in them. 

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