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J
jgarcia-34-Participant
4-Participant
September 12, 2023
Question

Interity Requirements Connector ORA-01017

  • September 12, 2023
  • 1 reply
  • 2668 views

I am getting this error since I have restored an Oracle backup.

The user/password are correct.

I have changed it in the Oracle DB several times with simple password to avoid errors. I can connect through sqlplus and sqldeveloper all the times.

Ok, I can be wrong even copy paste user and pass from a txt that works with sqlplus, but the next test is what made me atonished:

  • I have created a new Oracle user with sqldeveloper with system user,
  • Granted ALL permissions
  • I have set this new user in the config PTC IRS (3.4.0.5)
  • Pushed the button Create tables, without error
  • Tables are created in Oracle in the correct user
  • Saved the config
  • But, when I am going to create a roundtrip, I get the same error!! ORA-01017: invalid username/password; logon denied

Any ideas??

 

Thanks in advance

 

 

 

1 reply

K
KartikOak15-Moonstone
15-Moonstone
September 12, 2023

Hi,

     Have you filed a support ticket with PTC TS?

 

Thanks

Kartik

    J
    jgarcia-34-ParticipantAuthor
    4-Participant
    September 13, 2023

    First of all, thank you for your answer.

     

    Yes, of course, I opened a Case with PTC.

    But the answer is "This version of product has been in so-called Sustained Support mode for more than two years. In this mode you have the following options to get help on your product version:

    • Take advantage of our PTC Support Knowledge Base with tens of thousands of articles written by PTC Support experts.
    • Get in touch with thousands of PTC users and share your knowledge and questions in the Community."

    So we are paying for the support but we dont have a solution. This tool is used in a big project and cannot be updated every year.

     

    Best Regards

     

    K
    KartikOak15-Moonstone
    15-Moonstone
    September 13, 2023

    Hello,

                With the utmost respect, I would like to point out that IRC 3.4 was released in April 2019. So, the upgrade has been due since 2021 at a minimum! Every release gets a standard 2 year support time frame.

     

    Can you please confirm the current state - Is all your collaboration blocked, or are these problems on a test & trial version, and your production environment is secure and remains operational?

    Please share your PTC Ticket ID details.

     

    Thanks

    Kartik

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