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vikramm1-Visitor
1-Visitor
Aug 19, 2019 12:28 PM UTC
Question

Is there a way to exchange Problem Reports / Change Requests with external suppliers

Requirements can be exchanged with customers / suppliers using IRC.

But is there a way to exchange tickets (PRs and CRs) with suppliers / customers?

6 replies

JensN.1-Visitor
1-Visitor
Aug 30, 2019 6:35 AM UTC

Hi,

 

not the most modern approach, but there is an Excel-Integration, with which you can do import/export/update Items in Integrity over excel-sheets. You could start here: https://www.ptc.com/en/support/article?n=CS154958&language=en&posno=4&q=excel%20integration&ProductFamily=Integrity

 

Best regards, Jens

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    kjain-21-Visitor
    1-Visitor
    Sep 2, 2019 2:34 PM UTC

    Hi @vikramm ,

     

    I am not very sure but just a idea that you can think of , You can try to write a trigger that can export Issue(Here Problem Report / Change Request) using some API (may be im exportissues) and then can send the mail to supplier attaching that Attachment and you can decide the trigger to run on a specific event or may be scheduled trigger based on your use case and requirement.... 

     

    Vielen Dank / Many Thanks

    Kapil Jain

     

     

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    vikramm1-VisitorAuthor
    1-Visitor
    Feb 26, 2020 1:45 PM UTC

    Hi Kapil,

     

    I appreciate your reply. Yes your proposal will work but again the external partner need to write another script to import into their RM tool (need not be PTC ILM).

    I got to know that there are applications (agosense symphony) available in market for exchanging information across different RM platforms. 

     

    Thanks,

    Vikram M

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    MichaelChatel5-Regular Member
    5-Regular Member
    Feb 27, 2020 8:11 PM UTC

    With the current IRC product, I'm not aware of any way to do this, beyond the ideas mentioned by others here.

     

    You may want to open a Support case, to ask what PTC's plans are, for IRC and OSLC (open services lifecycle collaboration), if any.  I know a lot of PTC products are wanting to go this route, but I can't say if IRC is on any path towards that, or not. 

     

    Given IRC's purpose is to exchange requirements via RIF exchange, I highly doubt it.  But maybe the Integrity support team would have more info?

     

     

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    JensN.1-Visitor
    1-Visitor
    Feb 28, 2020 6:16 AM UTC

    OSLC is a good catchword. As far as I remember, in RV&S 12.4 or 12.5 OSLC will come for the change domain. But of course the tool on the other side has to support OSLC in the right way.

     

    best regards, Jens

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    VolkerEckardt17-Peridot
    17-Peridot
    Jun 7, 2020 10:20 AM UTC

    To my knowledge the defined exchange standard for such elements is:

    https://www.asam.net/standards/detail/issue/

    There are also tools at the market that can handle this format, and can exchange them with PTC ILM.

    Just a comment.

     

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